Trade Services Specialist

Wells Fargo•Charlotte, NC

1d•Onsite

About The Position

Wells Fargo is seeking a Trade Services Specialist. In this role, you will provide critical operational support for Commercial and Standby Letters of Credit (LCs) within the Commercial Banking Middle Office. Responsibilities include reviewing and processing letters of credit, onboarding new clients, collaborating with key business partners such as Relationship Managers, Underwriters, and LC Processing teams, resolving client inquiries and issues, ensuring adherence to strong operational controls, and delivering timely, accurate, and high-quality service to both internal stakeholders and clients. You will also analyze the continued satisfaction and retention of existing clients and referral of international banking issues, train and coach daily work flow of less experienced staff, resolve routine issues and escalated problems, perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards, present recommendations for identifying opportunities for growth through client referrals and making recommendations to changes in existing policies, practices and procedures, develop full working knowledge of complex letter of credit documentation, governing regulations, bank operations and credit risk, and collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.

Requirements

2+ years of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience with Standby Letters of Credit including onboarding client, liaising with front office and the processing team.
Experience with Documentary letters of Credit.
Knowledge of UCP 600 and IPS98.
Knowledge of Trade Finance products in general.
Strong Microsoft office (Word, Excel and Outlook).
A bachelor's degree in any field of study is preferred.
Must be able to work at the location listed on the req.

Responsibilities

Provide critical operational support for Commercial and Standby Letters of Credit (LCs) within the Commercial Banking Middle Office.
Review and process letters of credit.
Onboard new clients.
Collaborate with key business partners such as Relationship Managers, Underwriters, and LC Processing teams.
Resolve client inquiries and issues.
Ensure adherence to strong operational controls.
Deliver timely, accurate, and high-quality service to both internal stakeholders and clients.
Analyze the continued satisfaction and retention of existing clients and referral of international banking issues.
Train and coach daily work flow of less experienced staff.
Resolve routine issues and escalated problems.
Perform issuing, advising and amending of letters of credit.
Negotiate letters of credit documents.
Process documentary and direct collections in accordance with Trade Services standards.
Present recommendations for identifying opportunities for growth through client referrals.
Make recommendations to changes in existing policies, practices and procedures.
Develop full working knowledge of complex letter of credit documentation, governing regulations, bank operations and credit risk.
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.