Director, Trade Services

FTI Consulting•Dallas, DC

About The Position

FTI Consulting is seeking an experienced Director with 8+ years of hands-on trade compliance and international trade experience to support the delivery of Trade Services engagements. The Director is a hands-on trade compliance professional responsible for performing complex client work while overseeing assigned activities performed by other team members. The role provides technical direction, reviews work and deliverables, manages assigned workstreams, interacts directly with clients, and ensures accurate, timely, and well-documented delivery. The role will work across areas such as customs, tariff classification, valuation, country of origin, tariff mitigation, Foreign-Trade Zones (FTZs), duty drawback, import operations, and related compliance requirements.

Requirements

Bachelor’s degree in business, international business, supply chain, economics, finance, or a related field, or equivalent experience
8+ years of hands-on experience in U.S. customs, trade compliance, import operations, or related international trade activities
Strong knowledge of U.S. customs requirements and experience applying them to complex transactions and processes
Hands-on experience across multiple areas of trade compliance, such as tariff classification, valuation, country of origin, tariff mitigation, FTZs, duty drawback, or import operations
Experience independently performing complex trade compliance work and directing or reviewing the work of others
Strong analytical, research, technical judgment, and problem-solving skills, including the ability to identify and escalate compliance risks
Strong client-facing communication skills and ability to work effectively with clients, brokers, and internal teams
Ability to manage multiple assignments, priorities, deadlines, and deliverables in a fast-paced consulting environment
Proficiency with Microsoft Excel and other Microsoft Office applications
Willingness to travel up to 25%, as required by client engagements
Applicants must be currently authorized to work in the United States on a full-time basis; this position does not provide visa sponsorship

Nice To Haves

Licensed Customs Broker (LCB) or industry certification such as CCS, CES, or similar
Hands-on FTZ experience
Experience with Section 301, Section 232, or other tariff mitigation programs
Experience with duty drawback or post-entry processes
Experience with customs broker entry review and performance monitoring
Experience with trade data analysis, exception reporting, or audit testing
Experience with ERP/WMS platforms, ACE, broker platforms, HTS/classification tools, or other trade technology
Experience supporting recurring or managed trade compliance services
Experience developing trade compliance procedures, work instructions, and operational controls
Experience coaching or supervising trade compliance professionals

Responsibilities

Perform and oversee day-to-day and project-based trade compliance activities in accordance with client requirements, FTI methodologies, and applicable laws and regulations
Perform and review complex tariff classification, valuation, country of origin, tariff mitigation, FTZ, duty drawback, and import compliance activities
Review customs entries, trade data, commercial documentation, broker data, and other transactional records for accuracy and compliance
Prepare and review workpapers, calculations, reconciliations, reports, procedures, and other client deliverables
Direct and review the work of Senior Trade Services Specialists, Consultants, and other team members
Manage assigned workstreams, including priorities, deadlines, deliverables, service levels, and quality
Work directly with clients, customs brokers, logistics providers, and other stakeholders to obtain information and resolve issues
Identify complex, recurring, or high-risk compliance issues and determine appropriate escalation
Support client implementations and managed services by performing assigned activities and overseeing team execution
Identify process deficiencies and recommend improvements to trade compliance processes, controls, and procedures
Perform quality-control reviews and ensure work meets established technical and quality standards
Support engagement leadership with client communications, issue resolution, scope management, and identification of additional client needs