Trade Services Client Support Manager

U.S. Bank • Cincinnati, OH

1d • Hybrid

About The Position

Join a client-focused Trade Services team that serves as a key link between clients and internal operational partners. The team supports both domestic and international trade activity, helping ensure client needs are met while coordinating closely with multiple business lines across the organization. This group plays an important role in delivering service, resolving trade-related inquiries, supporting settlement activity, and communicating updates that impact clients. The Custody Operations Manager directly and through staff, manages and coordinates the operational activities for Trade Services. Ensures quality service and effective securities operations activities for all supported internal and external customers. Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals. Administers corporate policies and procedures and ensures compliance with applicable laws and regulations. Participates in the preparation of the department's budget, and is accountable for managing expenses and actively contributing to the achievement of department net income goals. Proactively manages operational risks associated with span of responsibility, including the identification of control gaps and the design of operational controls to mitigate risks and financial exposure to the organization. Participates in the review and recommendation of operational systems and procedures affecting assigned units, and coordinating system conversions from an operations perspective.

Requirements

• Bachelor's degree in accounting or finance, or equivalent work experience
• Three to five years of experience in trust and securities operational functions
• Three to five years of management experience

Nice To Haves

• Thorough knowledge of trust and securities operational functions, systems, procedures, products and services
• Thorough knowledge and understanding of legal, regulatory and accounting principles which directly affect Wealth, Corporate, Commercial, and Institutional Banking business lines and clients
• Familiarity with systems and platforms such as: DTC, FED, SWP, Trust 3000, ARES
• Well-developed analytical, problem-solving, organizational and project management skills
• Effective interpersonal, verbal and written communication skills
• Excellent supervisory and management skills, including a well-developed knowledge of human resources
• Ability to manage multiple, unrelated tasks
• Additional one to three years experience managing Managers preferred

Responsibilities

• Manages and coordinates the operational activities for Trade Services directly and through staff.
• Ensures quality service and effective securities operations activities for all supported internal and external customers.
• Accomplishes results through the effective management of staff that may range from lower level non-exempt through exempt level professionals.
• Administers corporate policies and procedures and ensures compliance with applicable laws and regulations.
• Participates in the preparation of the department's budget, and is accountable for managing expenses and actively contributing to the achievement of department net income goals.
• Proactively manages operational risks associated with span of responsibility, including the identification of control gaps and the design of operational controls to mitigate risks and financial exposure to the organization.
• Participates in the review and recommendation of operational systems and procedures affecting assigned units, and coordinating system conversions from an operations perspective.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager