Trade Sales Support Specialist

Pella Windows & Doors • Urbandale, IA

3h • Hybrid

About The Position

The Trade Sales Support Specialist will serve as the key point of contact for the Trade Sales Team. They will provide expert support including but not limited to, job site visits and install techniques, training, collections, and after-sale care. Develops relationships with Pella customers and continually works to improve the overall customer experience, and enable growth as measured by market share/net sales and profitability. The Trade Sales Support Specialist may spend a portion of their time each workweek outside at customer locations in preparation for product delivery and follow-up.

Requirements

• Expert support including job site visits and install techniques
• Training
• Collections
• After-sale care
• Develop relationships with Pella customers
• Improve the overall customer experience
• Enable growth as measured by market share/net sales and profitability
• Spend a portion of their time each workweek outside at customer locations in preparation for product delivery and follow-up

Responsibilities

• Serve as the key point of contact for the Trade Sales Team.
• Provide expert support including job site visits and install techniques.
• Provide training.
• Handle collections.
• Provide after-sale care.
• Develop relationships with Pella customers.
• Continually work to improve the overall customer experience.
• Enable growth as measured by market share/net sales and profitability.
• Spend a portion of their time each workweek outside at customer locations in preparation for product delivery and follow-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed