Trade Platform Operations Lead
CXM Direct LLC
•Remote
About The Position
We are looking for a Trade Platform Operations Lead to take end-to-end ownership of our MT4/MT5 platform operations. The current environment is outsourced and experiencing client-facing incidents with direct financial impact. Your first priority will be to establish reliable uptime and incident baselines, then build the monitoring, recovery, and operational capabilities needed to bring MT4/MT5 fully in-house. This is a hands-on turnaround and build role with direct CEO visibility and significant autonomy.
Requirements
- Hands-on experience operating MT4/MT5 infrastructure for a broker, prop firm, or similar trading environment.
- Strong production troubleshooting and incident-management experience.
- Experience with monitoring/observability tools such as Grafana, Prometheus, Datadog, Zabbix, or ELK.
- Experience creating runbooks, recovery procedures, and preventive-maintenance processes.
- Experience managing or leading a technical operations team, ideally with 24/7 coverage.
- Strong infrastructure, networking, and server knowledge.
- Experience working with external infrastructure/platform vendors.
- Ability to work independently and make decisions during high-severity incidents.
- Strong communication skills and comfort reporting directly to executives.
Nice To Haves
- Forex, CFD, crypto, equities, FIX, liquidity-provider, trading gateway, or broker infrastructure experience.
Responsibilities
- Take ownership of MT4/MT5 infrastructure, stability, uptime, and performance.
- Audit the existing setup and establish reliable uptime, incident, and MTTR baselines.
- Build monitoring and observability using Grafana, Prometheus, Datadog, or equivalent.
- Develop incident-response, recovery, and preventive-maintenance playbooks.
- Lead critical production incidents and root-cause analysis.
- Reduce client-facing incidents and improve platform reliability.
- Build and manage a small 24/7 platform operations team.
- Hire, mentor, and establish timezone coverage and escalation procedures.
- Manage relationships with MetaQuotes, Microsoft, and infrastructure vendors.
- Support network-access and infrastructure initiatives required for independent platform operations.
- Report reliability metrics, risks, and progress directly to senior leadership.
- Transition MT4/MT5 operations from outsourced to fully internal ownership.
Benefits
- Performance bonus linked to measurable uptime and incident improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
