Platform Operations Lead – Workday Platform

U.S. Bank • Irving, TX

2d • Onsite

About The Position

Role Summary The Platform Operations Lead owns the operational health, release management, test automation, and continuous improvement of the enterprise Workday platform — spanning production operations, incident management, release coordination, platform monitoring, and enterprise regression testing across HCM and Finance. This is an operations, reliability, and release-assurance leadership role, best suited to candidates from Workday Operations, ITSM, Release Management, SRE, or Test Automation backgrounds rather than traditional software engineering.

Requirements

• Bachelor's degree, or equivalent work experience
• Five to six years of relevant experience

Nice To Haves

• 8+ years in technology operations or enterprise application support, including 3+ years leading operations/service management for mission-critical SaaS platforms.
• Experience supporting Workday HCM, Finance, Integrations, or Security, including tenant strategy, releases, and production support.
• Strong grounding in ITIL-based Incident/Problem/Change/Release Management, with experience building KPIs and executive scorecards.
• Experience implementing enterprise test automation programs (e.g., Opkey, Kainos or equivalent) and regression/release certification practices.
• Excellent executive communication and cross-functional influence without direct authority.

Responsibilities

• Lead day-to-day platform operations, incident/problem/change management, and major incident RCA and remediation.
• Monitor platform health, KPIs, and operational dashboards; drive readiness reviews and service continuity planning.
• Lead Workday bi-annual release planning, impact assessments, and feature enablement.
• Coordinate tenant migrations, refreshes, and deployment schedules; govern changes through CAB.
• Own the enterprise test automation strategy, ensuring regression coverage across HCM, Finance, Security, and Integrations.
• Lead regression testing for releases, tenant refreshes, and vendor patches prior to production promotion.
• Expand automated coverage using enterprise test automation platforms to reduce manual effort and improve release confidence.
• Define release readiness criteria with Product, Engineering, and QA; track quality via coverage and defect metrics.
• Drive automation of operational workflows and self-service capabilities to reduce incidents and manual effort.
• Oversee tenant provisioning, environment governance, and certificate/vendor dependencies.
• Partner with Product, HR/Finance Technology, Security, Risk, and vendors; deliver executive-ready reporting on platform health and risk.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level