Trade Operations Specialist

Mercalis

About The Position

The Trade Operations Specialist is responsible for implementing patient cost benefit program business rules with Valeris’ processing partners. They implement the program service requirements to ensure delivery on time and to the exact specifications. The Specialist is also responsible for troubleshooting and problem solving any issues and concerns from clients, and various internal teams and is the liaison between internal departments to coordinate work as required to efficiently deliver the services required for programs. This is not a position that requires extensive knowledge of programming or coding.

Requirements

1-2 years of service-related experience in operations, customer service, systems and/or product development
Comfort level working in multiple technology systems/platforms
Directly supporting and liaising between the client facing teams and technology and operational delivery teams
Understands concepts of relational databases and structures
MS Excel skills / ability to review data sets to conclude outcome
Ability to collaborate with users to articulate requests, issues and resolution on time
Ability to work on multiple projects at the same time
Must possess excellent written and verbal communication skills
Ability to interact with vendors, contractors, sub-contractors, internal partners
Proven problem-solving abilities
Logical and efficient with keen attention to detail
Superior organizational skills including detailed documentation
Demonstrates initiative and self-motivation, with the ability to independently develop new skills, take ownership of learning, and proactively seek opportunities for personal and professional growth.
Demonstrates strong adaptability and flexibility in dynamic environments, with the ability to quickly adjust to shifting priorities, evolving requirements, and changing business needs while maintaining productivity and a high standard of work.
Exhibits a strong sense of urgency with the ability to effectively prioritize tasks, manage competing deadlines, and focus on high-impact activities in fast-paced environments.

Nice To Haves

SQL experience a plus

Responsibilities

Reviews request inputs/requirements for accuracy and completeness
Completes requests for configuration of systems/applications for service instances in support of programs
Provides end-user support during and after the implementation process
Review and execute the day-to-day activities of assigned service area
Receive, evaluate, and execute service implementation tasks for assigned services
Identify process and system improvements to create efficiencies with measurable outcomes
Relies on experience and judgment to accomplish tasks and goals
Provide basic, technical, service-related solutions through collaboration with stakeholders
Serve as liaison for account, operational and technical teams for assigned service(s)
Monitor service KPIs to identify, submit, and resolve service delivery incidents/problems
Recommend updates to policies and procedures for all assigned services
Utilize Valeris’ values as the driving force behind the team’s success
On time adherence to training deadlines for all corporate policies and procedures
Ensure all SOPs are followed with consistency
Perform additional tasks or projects as assigned

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Telehealth services
Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage
Option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
Paid Time Off (PTO)
Sick Leave
Nine paid holidays
Two floating holidays
Opportunities for advancement
Challenging, stimulating work environment that encourages new ideas
A mission-driven, inclusive culture where your work makes a meaningful impact