Trade Floor End User Support Technician

Barclays • New York, NY

1d • Onsite

About The Position

Embark on a transformative journey as Trade Floor End User Support Technician. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. We are looking for team members who are passionate, forward-thinking, and eager to make a difference. Your experience with incident management as well as your knowledge of hardware and software support will be invaluable in helping us achieve our goals. This role covers multiple areas within the bank, interacting with stakeholders directly to resolve issues. By joining us, you'll become part of a collaborative and inclusive environment where your contributions are recognized and celebrated.

Requirements

• Considerable troubleshooting skill for software issues with expertise in Microsoft and Apple ecosystems
• A demonstrated ability to learn, identify, and resolve systemic problems
• The ability to triage and work individually and on a team in a fast-paced environment
• Experience supporting Front Office, client-facing employees remotely and in-person

Nice To Haves

• Experience supporting applications like Bloomberg, Eikon / Reuters Dealing, E-Speed, Tradeweb, BrokerTec, FactSet
• Experience working with Microsoft Active Directory, Windows Registry, Roaming Profiles, SCCM, Group Policy, Hardware Drivers, Anti-malware, Hotfixes
• The ability to excel contending priorities in a demanding and a fast-moving environment
• Familiarity with ITIL frameworks and Project Management concepts, including incident management best practices

Responsibilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
• Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
• Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Benefits

• Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed