Trade Compliance Coordinator - Weekend Coverage (Customer Onsite)

Expeditors•Ellenwood, GA

9d•Onsite

About The Position

The Trade Compliance Coordinator supports the efficient and timely movement of goods worldwide by ensuring legal compliance and providing import/export administration and control within applicable rules and regulations. The role coordinates shipment logistics and interfaces with internal and external customers, freight forwarders, customs officers, and other functional areas. The position is expected to work five days per week, including Saturday and Sunday. It supports customs compliance requests, reviews shipping documentation, advises customers on trade restrictions and regulatory matters, monitors operational metrics and service-level agreements, and helps maintain awareness of policies and regulations. The coordinator also supports projects and new business initiatives, documents project issues and action items, and identifies process improvements.

Requirements

Bachelor's degree or equivalent working experience.
Understanding of international trade and customs regulations, Incoterms, and supply-chain impacts.
Knowledge of international air and ocean transport logistics processes.
Excellent customer service skills, including negotiation and the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Risk sensitivity and ability to recognize when problems arise or are likely to arise.
Excellent communication and interpersonal skills.
Self-starter with the ability to triage and prioritize tasks in a fast-paced environment.
Time management, resource management, attention to detail, and persuasion skills.

Nice To Haves

1–3 years of related experience in customs compliance operations, import operations, or export operations.

Responsibilities

Build customer relationships and provide excellent customer service by understanding customer needs and goals.
Identify and address issues that may affect customer satisfaction, and work on solutions to improve the customer experience.
Monitor and manage the ticketing system for customs compliance requests and resolve requests quickly.
Ensure ongoing compliance with laws, regulations, corporate policies, and customer policies and requirements.
Verify and review import and export shipping documents and commercial invoices for compliance and correctness; complete customs exception tasks as needed.
Gather information and evaluate import and export restrictions and customs compliance requirements related to industries and supply-chain impacts.
Develop regional subject-matter expertise and communicate with teams to maintain awareness and understanding of policies and regulations.
Advise customers on import and export restrictions and customs-related matters.
Track daily operational metrics and meet service-level agreements.
Escalate issues promptly and keep management informed about work orders and other items as needed.
Identify gaps in processes and procedures and suggest opportunities for improvement.
Stay current on regulatory requirements and procedures governing imports and exports, other government agency requirements, export controls, prohibited and restricted goods, data analytics, emerging tools, and best practices; apply new knowledge to improve processes.
Support project execution and drive assigned individually owned projects as needed.
Support implementation of new business initiatives and their transition between Compliance Teams.
Document and track project issues and action items, and follow up to ensure project activities are completed.