Trade Client Liaison Officer

RBC•Montreal, QC

7d•Onsite

About The Position

The Trade Client Liaison Officer provides direct support to Payments & Trade Operations for the day to day inquiries received through Trade’s generic email box & Trade Operations 1-800 support line. You will also be responsible for client enrolment, client support and web training for RBC’s online portal front end application.

Requirements

Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
2+ years of experience in Trade Finance products such as Letter of Credit/Guarantees and Documentary collection
2+ years of Customer service experience or in a call center environment
Banking experience and an understanding of business banking

Nice To Haves

Working knowledge of Trade360 (JTPS)

Responsibilities

Primary point of contact for all incoming calls through our Trade Operations’ general inquiry line and works towards a one touch solution when answering 1-800 # & for all incoming inquiries received via Trades generic email
Provides support to the customers' technical issues when using online portal
Acts as a primary contact and/or coordinator for client problem resolution and escalating when appropriate
Provides status updates to clients/CAM on transaction which are currently in Trade’s workflow.
Ensures that all internal bank documentation is in accordance with audit practices
Provides relief to Trade Officers and Transactional Control Officers during absences and vacation