Trade Ally Liaison

Walker-Miller Energy•Detroit, MI

8h•Onsite

About The Position

The Trade Ally Liaison will work alongside team members and oversee and implement tasks and activities associated with the program. The Trade Liaison must be able to identify and rectify potential problems and be responsible for coaching, training, and developing contractors to be successful as a program contractor.

Requirements

High School Diploma or equivalent.
Experience working with contractors, vendors, and businesses.
Experience identifying and developing relationships, as well as collaborating with community organizations.
Strong customer service and communication skills.
Ability to work independently and excellent organizational skills.
Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Strong history of providing excellent customer service.
Excellent written and verbal communication skills.
Strong data entry skills in entering information in tracking systems/databases.
Ability to communicate effectively, both verbally and in writing with customers, clients, and team members.
Ability to thrive in a collaborative environment.
Function well with a diverse group of people.
Utilize good judgement to plan and accomplish goals.
Anticipate and troubleshoot issues as needed.
Must be able to handle a wide work variety that may not be explicitly stated above listed duties and work in a fast-paced environment.

Nice To Haves

At least 2 years of previous energy efficiency industry experience.

Responsibilities

Embrace and operate within our core values.
Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and business activities of its customers.
Drive interest and participation in the program with all contractors trades.
Provide education and support to participating and interested contractors through one on one and group engagement.
Review applications and documentation to ensure completeness and adherence to program rules and requirements.
Communicate and follow up with program updates and disqualifications to participants
Maintain, update, and add entries to the program databases accurately, including licenses and contacting participants for information.
Help maintain and update additional program spreadsheets relating to project tracking, lead sharing, and any other needs like this.
Assist participants to ensure they have the correct information and marketing materials to promote the program
Help with customer service calls, corresponding with customers and contractors with clear direction from program manager.
Assists with the development and implementation of a plan to attract new contactors to meet program objectives.
Support the outreach and application process to ensure applicants adhere to program rules and requirements.
Establish and maintain effective working relationships with employees, other agencies, and the public.