Trade Administrator
About The Position
The Trade Administrator provides continuous service to manufacturers, customers, and personnel of Affinity Northeast Region. The role ensures accurate, timely, and complete setup and processing of distributor and manufacturer programs, sales reporting, cost changes, and related tasks. The administrator collaborates with others to complete requests on time and must be comfortable navigating multiple system platforms. The role supports sales efforts, Client Managers, and Account Executives; processes and maintains program and pricing information; responds to stakeholder requests; and assists Customer Service Specialists with information and paperwork. The position requires professional, ethical conduct, clear communication, attention to detail, and the ability to adapt to change. Work is performed in a normal office setting or, if authorized, from an employee’s remote workstation. The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- Microsoft Office experience, particularly with Word, Excel, PowerPoint, Outlook, and SharePoint.
- Strong communication, influence, and problem-solving skills.
- Basic technology skills for communicating by email, phone, and text messaging.
- Ability to adapt to adversity and change.
- Self-starter with an entrepreneurial spirit and commitment to excellence.
- Attention to detail.
Nice To Haves
- Previous customer service experience.
- Regional System experience.
Responsibilities
- Represent Affinity in an ethical and professional manner.
- Provide continuous trade management support, answer questions and requests using available tools, and follow through from start to finish.
- Support sales efforts established by management staff, clients, and customers.
- Support Client Managers and Account Executives.
- Complete and submit program and pricing requests.
- Set up agreed-upon programs and distribute them to all involved parties.
- Renew expiring programs and submit them for approval.
- Enter trade administrative data into designated systems according to client specifications.
- Remain available to internal and external stakeholders.
- Maintain electronic and hard-copy files using SharePoint.
- Assist the Customer Service Specialist with necessary information and paperwork.
- Respond promptly to requests for information from management, sales, clients, and customers.
- Follow each manufacturer’s instructions to meet its needs.
- Communicate transparently and promptly with internal and external stakeholders.
- Perform other duties as assigned and requested.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
