Trade Administrator (Dispatcher)

Heritage Home Service•Portland, ME

5d•$22 - $27•Onsite

About The Position

Join the Heritage Home Service Team as a Trade Administrator at our Portland, ME location. This is an in-office position, not remote, and candidates must live in the Portland service area of Maine. At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator, you’ll be part of a team that’s committed to excellence, customer satisfaction, and personal growth.

Requirements

Experience in dispatch operations, service coordination, or similar role
Strong organizational and problem-solving skills
Excellent communication skills and ability to thrive in a fast-paced environment

Nice To Haves

Trades experience is a plus
Familiarity with residential trade services is a plus

Responsibilities

Manage scheduling and dispatch for residential service calls in the lakes region area
Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
Monitor job progress and proactively resolve scheduling conflicts or delays
Serve as the primary point of contact for customers regarding scheduling and service updates
Build strong relationships with technicians and support them in delivering top-quality service
Maintain clear communication between customers, technicians, and the regional dispatch team
Track and analyze service performance metrics to identify areas for improvement
Implement process enhancements to improve efficiency and customer satisfaction
Ensure compliance with safety standards and company policies
Collaborate with department leadership to align scheduling and resource allocation with business goals
Support initiatives that improve workflow and enhance the customer experience