TMBC Tracker Boat Sales Manager

Bass Pro Shops•Irvine, CA

3d•Onsite

About The Position

The Boat Manager supervises the Boat & ATV Department within a BPS or Free-Standing Store location to include sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. The role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The manager is responsible for meeting or exceeding all financial plans and executing all sales plans as directed by the Company. They exhibit the highest standards of leadership and coach all Outfitters to achieve their potential. The position involves opening and closing the store (Free Standing Only), managing inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results), and maintaining product presentation standards for the Boat Department or Dealership as set by the Corporate Office. The manager staffs the Boat Department with service-oriented associates, participates in interviewing and selection, coordinates training, prepares/approves performance appraisals, recommends merit/promotional increases, prepares weekly work schedules, and coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment. They resolve customer and associate issues and consistently strive to improve NPS scores. The role performs supervisory responsibilities in accordance with the Company’s policies and applicable laws, including: interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems. The manager also maintains their facility to the standards set throughout the company (Free Standing Only) and provides a legendary experience for every customer by assisting them in making buying decisions by identifying and evaluating customer needs, making product recommendations, and promoting programs including CLUB Membership. The manager also maintains the TMBC shop and service area in accordance with company policies.

Requirements

Minimum of 3-5 years in Retail Management or management experience within the boating industry.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of other financial, legal, and technical information.
Ability to read and analyze certain reports, write reports and business correspondence.
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
Demonstrated strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
Demonstrated use of Team concept of Management.

Responsibilities

Supervises the Boat & ATV Department within a BPS or Free-Standing Store location.
Manages sales, finance, service, parts, merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities.
Supports a strong commitment to world-class customer service.
Meets or exceeds all financial plans as set by the Company.
Executes all Sales plans as directed by the Company.
Exhibits the highest standards of leadership and coaches all Outfitters to achieve their potential.
Opens and closes the store (Free Standing Only).
Manages inventory (days on lot, non-currents, used, parts, shrinkage and physical inventory scan results).
Maintains product presentation standards for Boat Department or Dealership as set by the Corporate Office.
Staffs the Boat Department with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, and coaches and motivates associates.
Resolves customer and associate issues; consistently strives to improve NPS scores.
Performs supervisory responsibilities in accordance with the Company’s policies and applicable laws.
Maintains their facility to the standards set throughout the company (Free Standing Only).
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis promoting programs including, but not limited to CLUB Membership.
Maintains TMBC shop and service area in accordance with company policies.