Track Supervisor

Andretti Indoor Karting & Games • Overland Park, KS

5d • Onsite

About The Position

Andretti Indoor Karting & Games is hiring a full-time hourly Track Supervisor. The role assists facility Operations Managers with daily leadership and operations, including staffing and training hourly employees, cost control, service standards, operating procedures and policies, guest relations, sanitation, environmental control, cash handling, staff motivation, and safety and security. The Track Supervisor leads shifts alongside Operations Managers and fosters ownership and accountability while maintaining AIKG’s quality and ethical standards and representing the Andretti brand.

Requirements

• Guest service and leadership experience is preferred.
• A drug test and background check are required before employment.
• Proven leadership and team skills, including the ability to motivate and manage staff at all levels.
• Strong written, verbal, and organizational skills.
• Ability to work with minimal supervision and make independent decisions and judgments appropriate to the position.
• Ability to lift up to 50 pounds.
• Open and full availability.
• Willingness to work a flexible schedule, including holidays, nights, and weekends.
• Sensitivity to confidentiality and discretion regarding personal and confidential employee matters.
• Gregarious, upbeat, and outgoing personality.

Nice To Haves

• Six months or more of exposure to the Andretti brand and culture.
• Current trainer or team lead experience.

Responsibilities

• Manage daily operations, including staffing, scheduling, labor, repairs and maintenance, cleanliness, organization, service timing, and product quality.
• Maximize daily sales and manage costs, labor, and cash control.
• Maintain department opening, running, and closing duties.
• Maintain the organization and cleanliness of departmental areas.
• Take a proactive approach to guest relations, including interacting with guests on the floor and making table visits.
• Ensure high-quality service standards.
• Oversee guest relations and the quality of the guest experience, including product, timing, service, and entertainment.
• Empower staff to deliver exceptional service.
• Execute special events with the Leader on Duty.
• Provide management with direct and honest feedback about staff performance.
• Assist with staff training and employee relations.
• Maintain high staff morale.
• Take an active role in recruiting and retaining staff.
• Maintain safety procedures.

Benefits

• Top pay.
• Flexible schedules.
• Personal and family medical, dental, and vision coverage.
• A $1,200 company-paid Health Savings Account is available.
• Vacation and sick time accrued during the first year.
• 401(k) retirement program with up to an 8% company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed