PT Track Side Customer Service Representative (Racing Electronics)

NASCAR•Concord, NC

9d•Onsite

About The Position

The Track Side Customer Service Representative is responsible for executing the delivery of the ultimate guest services experience to our customers at venues across the United States. This position is responsible for sales and technical support to our track side customers and collaborates with an on-site team doing the same.

Requirements

Associate’s degree (A. A.) or equivalent from two-year college or technical school and six months to one year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively with customers and employees of organization.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Able to work independently with little direct supervision
Strong customer services skills
Able to work weekends, evenings, and extended shifts based on event schedule (including delays)

Responsibilities

Assist with Racing Electronics on-location vending set up, opening, operation and closing.
Ensure proper procedures and policies are followed before, during and after event.
Sales: includes interacting with customers, making recommendations for product sales, and promoting merchandise based on customer needs.
Provide technical support for track sales and rental radio/equipment.
Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc.
Trouble shoot equipment issues; diagnose and correct issues with the ultimate goal of customer satisfaction.
Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns.
Travel: Work is performed on location at NASCAR events. Company provides all travel accommodations.