Track and Trace Clerk

Hormel Foods Family of Companies•Austin, MN

19h•Hybrid

About The Position

The Track and Trace Clerk is responsible for monitoring, documenting, and communicating service-impacting transportation delays. This role supports on-time delivery performance by ensuring timely, accurate communication with internal stakeholders, carriers, and warehouses, while maintaining complete and accurate records within transportation systems.

Requirements

Strong attention to detail.
Ability to manage multiple priorities simultaneously.
Demonstrated analytical skills with effective written and verbal communication abilities.
Strong interpersonal and customer service skills.
Ability to adapt to frequent changes in a fast-paced environment.
Proficiency in Microsoft Word and Excel, including data entry.

Responsibilities

Monitor and respond to driver, carrier, warehouse, and internal inquiries through the Late Truck database inbox in a timely and professional manner.
Identify, document, and communicate all service-impacting events accurately and in accordance with established procedures.
Execute the standard process for communicating late truck notifications during daytime operations to Customer Service and internal stakeholders.
Provide clear, timely updates regarding: Delayed pickups, Delayed deliveries, Appointment risks, Missed shipping or delivery windows.
Escalate complex, high-impact, or time-sensitive on-time delivery (OTD) issues to the OTD Supervisor as appropriate.
Partner with carriers to obtain accurate and timely shipment status updates.
Ensure all communications, decisions, and load updates are accurately recorded in the Transportation Management System (TMS) and applicable internal tracking tools.
Support additional projects or duties as assigned.