TPD RECORDS CLERK

City Of Tupelo•Tupelo, MS

just now•Onsite

About The Position

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. Interact with the public both in person and over the phone in a calm and professional manner working in accordance with the mission, goals and objectives of the Tupelo Police Department and in compliance with governing federal and state laws.

Requirements

High school graduate (or equivalent) is required.
A minimum of two years’ experience in essential tasks such as keyboard, data entry, typing, filing, and communication skills; OR Two-year college degree (accredited).
The ability to read, analyze and interpret correspondence, reports, and related materials.
The ability to speak and communicate with other people.
The ability to compose correspondence.
Each applicant will be subject to a complete background check.
Possession of a valid driver’s license.
Obtain certification with MJIC.

Nice To Haves

Calm and professional manner
Excellent customer relationship, management and communication skills.
Ability to calm and deescalate situations is required.
Cultivate positive customer relationships based on their understanding of guests' needs.
Ability to be certified at the state level as an MJIC operator.
Ability to utilize complex police reporting software (RMS) as well as standard multi-line phone systems.

Responsibilities

Front desk personnel work in the Reception Area of the Tupelo Police Department.
Assisting with front office functions, interacting with guests and assisting those guests with the procedures of TPD.
Provide exceptional customer service to guests.
Maintain the confidentiality of all correspondence, directives and verbal discussions encountered in the work environment.
Answer and route telephone calls.
Make referrals to the appropriate department or agency when possible.
Direct visitors to the appropriate office or employee.
Maintain office records such as accident reports and offense reports.
Assist citizens with records requests.
Complete local background checks as needed.
Take and route messages and instructions.
Complete routine offense reports for citizens as needed.
Work with TPD systems to perform wanted persons checks as necessary.
Work with MJIC and NCIC to complete driver’s license checks, felony warrant check, etc...
Taking complaints over the phone or in person.
Effectiveness in this area requires the ability to identify and understand issues, problems and opportunities; obtain and compare data from different sources to draw conclusions; develop and evaluate alternatives and solutions to solve problems; and then choose a course of action.
Adaptability and flexibility---especially when experiencing changes or challenges in the workplace.