TPA Benefits Plan Administrator

Alera Group•Lower Allen Township, PA

10d•Hybrid

About The Position

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions. At Alera Group, our Employee Benefits team helps organizations attract, retain, and support their employees through innovative benefits solutions. As a Benefits Plan Administrator, you'll play an important role in delivering exceptional client service, building trusted relationships, and helping clients navigate the complexities of employee benefits.

Requirements

Minimum 2 years of experience in employee benefits, health insurance, claims administration, or customer service
High school diploma or GED
Strong communication, organizational, and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Outlook, Word, Excel, Teams, and other business applications
Strong attention to detail, analytical skills, and data entry accuracy
Accident & Health, Life & Fixed Annuities License required or ability to obtain within 90 days of employment

Nice To Haves

Third-Party Administration (TPA) experience
Experience administering HRA, MERP, FSA, COBRA, HSA, or other employee benefit plans
Knowledge of IRS and HIPAA regulations related to consumer-driven health plans
Experience working within benefits administration or claims processing systems
Professional phone, written communication, and customer service skills
Experience supporting employee benefits clients and participants

Responsibilities

Process HRA/MERP, FSA, and HSA claims accurately and within established service standards
Review claims according to client-specific plan designs and eligibility requirements
Maintain benefit plans, participant information, plan configurations, and electronic payment information
Deliver responsive customer service through phone and email communications with participants and employers
Research and resolve claim discrepancies, reimbursement questions, and payment issues
Partner with insurance carriers, clients, Account Managers, and internal teams to support plan administration
Prepare reports and requested documentation while maintaining accurate records and workflows
Assist with new client implementations, plan changes, enrollment activities, and other administrative functions as needed