Towne Member Care Representative I

FitzGerald Financial Group - Division of TowneBank Mortgage • Suffolk, VA

20h • $40,000 - $45,000 • Onsite

About The Position

TowneBank is seeking enthusiastic individuals with excellent communication skills who enjoy helping our TowneBank Members in a team-oriented, contact center environment. Towne Member Care Team Members are responsible for handling a wide variety of inbound calls regarding banking products and services in a prompt and courteous manner. Candidates must possess a solid history of customer service to include handling escalated, in-depth and detailed conversations.

Requirements

• High School Diploma or equivalent
• Computer skills (MS Windows, Word, Excel and Internet)
• Must possess PC Skills with the ability to toggle between multiple systems simultaneously
• Motivated team player
• Excellent communication skills
• Excellent organizational skills
• Strong member service skills and professional demeanor
• High level of time management, attendance, and punctuality
• Ability to multi-task
• Has a positive attitude, passion for helping, and a continuous improvement focus

Nice To Haves

• Previous experience in a customer service, call-center and/or banking environment is preferred
• College Degree in related field
• Bi-lingual (Spanish) skills

Responsibilities

• Telephone support for at least one of the following: Towne-Personal/Towne-Biz and all related products and services, Consumer Mobile Banking, Towne24 VRU, Card Services, Loan Services, and Deposit Services
• Provide online support to members via secure email
• Assist TowneBank Bankers with member requests
• Meet and/or exceed established goals for quality and productivity
• Identify, diagnose, and resolve member issues with a focus on First Call Resolution
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Handle other duties and projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED