Tower Host Laision

NextLink•Hudson Oaks, TX

1d•Onsite

About The Position

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match. This role serves as a key point of coordination between Site Acquisition, Project Management, Installation & Infrastructure teams, Call Center staff, and Tower Hosts. The individual will provide clear, professional communication via phone, email, and text regarding project progress, contract inquiries, and service-related matters. Responsibilities include administrative support such as workflow coordination, file management, contract research, and report generation. The ideal candidate will possess strong organizational, verbal, and written communication skills, with the ability to quickly learn and adapt. Weekly progress updates to management are required.

Requirements

Self-starter with strong problem-solving abilities, capable of resolving issues with minimal supervision
Strong interpersonal, organizational, and communication skills
Proven ability to prioritize tasks, meet tight deadlines, and manage multiple responsibilities
High level of professionalism and confidentiality
Proficiency in Microsoft Excel, Word, and Outlook
Ability to adapt to a fast-paced, rapidly changing environment
Collaborative team player with a proactive mindset
Strong analytical skills with attention to detail, including the ability to interpret reports and contracts
Confident public speaking and presentation skills
Self-starter with strong initiative and the ability to resolve issues independently
Demonstrated experience managing customer interactions with a focus on problem-solving, and positive outcomes
High School diploma, GED, or equivalent required
Experience with Microsoft Excel, Word, and Outlook required

Nice To Haves

Preferred experience with Billmax, ASAP, and Nextlink ticketing systems

Responsibilities

Communicate project progress and updates to Tower Hosts
Generate and analyze reports from project management tools
Handle incoming calls and support tickets in a timely, professional manner
Collaborate with internal teams to resolve Tower Host issues efficiently
Coordinate with administrative teams to validate service agreements per contract terms
Maintain accurate records of Tower Host communication and contact history
Create and manage Tower Host accounts and POP regions in Billmax
Schedule appointments with Tower Hosts
Participating in weekly meetings
Conduct research on tower and customer information as needed
Manage and support the Tower Host Referral Program
Perform additional duties as assigned