Tower Coordinator

ABM•Charlotte, NC

5d•Onsite

About The Position

The Tower Coordinator is a frontline, hands-on position responsible for monitoring and coordinating aircraft cabin cleaning activity at the airport. The role supports daily operations by dispatching cabin cleaning agents, tracking service requests, and providing guidance so work is completed safely, accurately, and on time. It requires frequent stair climbing to reach aircraft and work areas, including climbing multiple flights of stairs. The coordinator must communicate effectively and maintain a professional manner while working with coworkers, airport personnel, and service teams. The schedule is 3rd shift, 9:00 PM–7:00 AM EST, Friday through Monday. Compensation is $20.00 per hour; the specific offer may vary based on experience, skills, abilities, geographic location, and market data. ABM describes this as a good job for someone entering or returning to the workforce with limited experience and education, and encourages veterans and candidates with military experience to apply.

Requirements

Must be 18 years of age or older.
Must be fluent in spoken and written English.
Prior dispatching experience is required.
Must meet all requirements to receive an airport SIDA badge and Customs Seal.
Must be able to fully climb stairs repeatedly throughout the shift.
Must be able to communicate effectively and maintain a professional manner in a fast-paced environment.

Responsibilities

Dispatch cabin cleaning agents to aircraft according to work orders and schedules.
Communicate effectively and professionally using radios, telephones, and computer systems.
Monitor job assignments and track progress to ensure timely and accurate completion.
Coordinate service support between teams and airport personnel.
Provide guidance to agents when updates, changes, or operational needs arise.
Receive, update, and track work orders and service requests in real time.
Maintain accurate records of dispatch activity, service completion, and assignment status.
Identify and report operational issues, delays, or service needs.
Access aircraft and work areas that require climbing multiple flights of stairs.
Follow company, airport, and regulatory safety, security, and compliance procedures.
Perform other frontline operational duties as assigned.