Tower Coordinator

ABM US•Charlotte, NC

6d•Onsite

About The Position

The Tower Coordinator is a frontline, hands-on role responsible for monitoring and coordinating aircraft cabin cleaning activity at the airport. The coordinator dispatches cabin cleaning agents, tracks service requests, and provides guidance to help ensure work is completed safely, accurately, and on time. The position requires frequent stair climbing to reach aircraft and work areas, including climbing multiple flights of stairs repeatedly throughout the shift. The coordinator must communicate effectively and maintain a professional manner while working with coworkers, airport personnel, and service teams. The scheduled shift is 9:00 PM to 7:00 AM, Friday through Monday. The stated pay rate is $20.00 per hour; actual offers may vary based on experience, skills, abilities, geographic location, and market data. ABM describes this as a good opportunity for someone entering or returning to the workforce with limited experience and education, although prior dispatching experience is required. No high school diploma, GED, or college degree is required.

Requirements

Must be at least 18 years old.
Fluency in spoken and written English.
Prior dispatching experience required.
Must meet all requirements to receive an airport SIDA badge and Customs Seal.
Must be able to fully climb stairs repeatedly throughout the shift.
Must communicate effectively and maintain a professional manner in a fast-paced environment.
No high school diploma, GED, or college degree is required.

Nice To Haves

Military and veteran applicants, including candidates with military experience, are encouraged to apply. Listed Military Occupational Specialty Codes: 88N, 92A, LS, YN, 0411, 3531, 2T1X1, and 2T2X1.

Responsibilities

Dispatch cabin cleaning agents to aircraft according to work orders and schedules.
Communicate professionally using radios, telephones, and computer systems.
Monitor job assignments and track progress to ensure timely and accurate completion.
Coordinate service support between teams and airport personnel.
Provide guidance to agents when updates, changes, or operational needs arise.
Receive, update, and track work orders and service requests in real time.
Maintain accurate records of dispatch activity, service completion, and assignment status.
Identify and report operational issues, delays, or service needs.
Access aircraft and work areas that require climbing multiple flights of stairs.
Follow company, airport, and regulatory safety, security, and compliance procedures.
Perform other frontline operational duties as assigned.