Tow Truck Operator

Bob's Main Street Auto & Towing•West Bend, WI

6h•Onsite

About The Position

This role exists to help people in stressful moments feel safe, respected, and taken care of. As a Tow Truck Operator at Bob’s Main Street Auto & Towing, you are often the first point of contact when something goes wrong. Your professionalism, calm presence, and attention to safety help turn a difficult situation into a reassuring experience for the customer. Your day involves responding to calls, safely loading and transporting vehicles, and interacting with customers who may be frustrated or overwhelmed. You’ll follow clear procedures, prioritize safety, and communicate clearly with dispatch and customers. While the work is active and varied, you’ll always know what’s expected and have support from a team that values professionalism and respect.

Requirements

Maintain a valid driver’s license with a good driving record
Must be 21 years old for insurance purposes

Nice To Haves

Enjoy helping people when they need it most
Value teamwork and accountability
Want stable pay and predictable scheduling
Looking for long-term growth—not just a job

Responsibilities

Respond to calls
Safely load and transport vehicles
Interact with customers
Follow clear procedures
Prioritize safety
Communicate clearly with dispatch and customers
Safely operate company vehicles and equipment while following all safety procedures
Communicate clearly with Dispatch and the Towing Manager daily
Use company-provided phones and software to receive and manage calls
Provide professional, courteous customer service—especially in stressful situations
Maintain a clean, professional, and safe work environment
Adapt to change with a positive attitude and strong work ethic
Commit to learning, improvement, and growth within the company