Tow Truck Operator

Bob's Main Street Auto & Towing • West Bend, WI

9h

About The Position

The Tow Truck Operator helps people feel safe, respected, and cared for during stressful situations. As a frequent first point of contact when a vehicle issue occurs, the operator is expected to provide a calm, professional experience while prioritizing safety. The work includes responding to calls, loading and transporting vehicles, and assisting customers who may be frustrated or overwhelmed. Operators follow established procedures and communicate clearly with dispatch and customers. The role offers paid on-the-job training, predictable rotating scheduling, guaranteed hourly pay, and opportunities for long-term growth.

Requirements

• Maintain a valid driver’s license and a good driving record.
• Be at least 21 years old for insurance purposes.
• Safely operate company vehicles and equipment while following safety procedures.
• Communicate clearly with Dispatch and the Towing Manager.
• Use company-provided phones and software to receive and manage calls.
• Provide professional, courteous customer service, especially in stressful situations.
• Maintain a clean, professional, and safe work environment.
• Adapt to change with a positive attitude and strong work ethic.
• Commit to learning, improvement, and growth within the company.

Responsibilities

• Respond to towing calls.
• Safely load and transport vehicles.
• Provide professional and courteous customer service, including in stressful situations.
• Safely operate company vehicles and equipment and follow safety procedures.
• Communicate daily with Dispatch and the Towing Manager.
• Use company-provided phones and software to receive and manage calls.
• Maintain a clean, professional, and safe work environment.
• Adapt to change with a positive attitude and strong work ethic.
• Commit to learning, improvement, and growth within the company.

Benefits

• Predictable rotating schedule, with work days known months in advance.
• Guaranteed hourly pay.
• Paid time off: one week starting after 90 days, with yearly increases.
• Paid holidays, including when they fall on weekends.
• 401(k) with a 4% company match.
• Paid on-the-job training; no experience needed.
• Monthly performance bonus.
• Paid uniforms.
• Company-sponsored events and team gatherings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed