Tow Operator

Vehicle Management Solutions•North Las Vegas, NV

7d•$0 - $18•Onsite

About The Position

The Driver position requires the ability to safely work in a fast-paced and ever-changing environment. Customer Service skills are valuable as well as the ability to operate in high hazard situations. The primary function of a Tow Operator (Light Driver) is to receive tow instructions and perform duties relating to the transporting of various vehicle and equipment types for consent and non-consent tows. Our goal is to please our customers while operating in a cost-effective manner. It is a requirement that all light, medium and heavy-duty drivers be available for dispatch across state boundaries. All drivers of Quality Towing fall under the jurisdiction of the Secretary of Transportation and are expected to maintain their ability to participate in interstate commerce. Each driver is to be familiar with and comply with the Federal Motor Carrier Safety Regulations.

Requirements

Ability to obtain and utilize lock-out kit as needed, lock-out kit required for each shift
Ability to speak clearly and concisely
Ability to think clearly and act expeditiously
Ability to establish and maintain effective working relationships with customers and co-workers
Ability to meet attendance schedule with dependability and consistency
Ability to speak and communicate well with customers, drivers and co-workers in a courteous and professional manner
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
Ability to document charges appropriately on tow ticket(s)
Ability to follow directions
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to recognize when assistance or additional tools are needed as determined by the type of assignment
Satisfactory completion of a personal background investigation
Satisfactory completion of drug and alcohol pre-employment test

Nice To Haves

Knowledge of geography for the Las Vegas Metropolitan area and outlying areas
Knowledge of English language for spelling and proper word usage
Knowledge of light duty prices for local tows
Knowledge of company Private Impound, Walk and Tag Impounds and Immediate Tow policies
Knowledge and proper usage of all equipment assigned to your truck
Skills in communicating using two-way radio and telephone equipment
Skill in operating a variety of communications equipment effectively

Responsibilities

Adhere to all policies and procedures
Obey all traffic laws
Follow tow guidelines and exercise safety at all times
Respond to calls from Dispatch
Communicate with Dispatch regarding driver status, locations and assignments keeping them informed at all times
Utilizes technology such as MDT/CTO, two-way radio systems, Nextel pagers, and other communication equipment
Utilize the “Sit and Stick” policy
Double up on tows, unless advised by dispatch to bring in a single unit
Notify your Supervisor of any issues you feel are urgent or of importance
Respond to all requests for service in a courteous, friendly, assistive, professional and timely manner
For all non-law enforcement calls ensure you have customer name, call back number, year, make, model, color, location of breakdown (in some cases name of county and State), direction of travel, destination, reason for tow, method of payment
Refer to “driver notes” for special instructions
Understand and perform proper procedures for: towing vehicles to the Metro Crime Lab, bringing a Crime Lab vehicle to Cheyenne location, relocates from seizure and hold releases from 500/500, DAS and transport calls
Assist Customer Service with releases and lot visits as needed
Legibly complete DR’s (driver’s receipt)
Submit cash, credit cards, checks and A/R information to Dispatch throughout the day and upon final check out from shift
Answers questions from customers or individuals. If you are unable to assist the customer with the right answer request their name and number, call your lead or supervisor so they can assist them
Attend 152 hour training program and indoctrination
Retrieve and transport vehicles and equipment, as assigned
Present a neat and professional appearance and always be in full uniform
Conduct “Daily Vehicle Inspection Report” on your assigned company vehicle
Document any vehicle mechanical deficiency and notify your supervisor and maintenance immediately
Correct minor discrepancies and replenish fuel, oil and coolant
Collect payment & purchase orders and ensure payment for tows is accurate
Clean debris from accident scene(s) and dispose of it in accordance with company procedures
Attending all required meetings
Always maintain a clean interior and exterior of truck