Tow Operator

Vehicle Management Solutions•Dallas, TX

11d•$39,000 - $100,000•Onsite

About The Position

We're looking for dependable, motivated individuals who want more than just a paycheck. If you're looking for a stable career with opportunities to learn, grow, and be part of a team that values hard work, we'd love to meet you. This position is 100% commission-based but offers a minimum of $750 per week.

Requirements

Must possess valid Class A Driver License
Knowledge of streets, cross-streets, highway exits and directions
Must be at least 23 years of age
Must meet Department of Transportation (DOT) criteria
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to recognize when assistance or additional tools are needed as determined by the type of assignment
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
Ability to write routine reports and correspondence
Ability to speak and communicate well with customers

Nice To Haves

Knowledge of geographical Metropolitan and outlying areas
Knowledge of English language for spelling and proper word usage
Knowledge of prices for local tows
Knowledge and proper usage of all equipment assigned to your truck
Skill in communicating using two-way radio and telephone equipment
Skill in operating a variety of communications equipment effectively
Ability to obtain and utilize lock-out kit as needed, lock-out kit required for each shift
Ability to speak clearly and concisely
Ability to think clearly and act expeditiously
Ability to establish and maintain effective working relationships with customers and co-workers
Ability to meet attendance schedule with dependability and consistency
Ability to speak and communicates well with customers, drivers and co-workers in a courteous and professional manner
Ability to document charges appropriately on tow ticket(s)
Ability to follow directions

Responsibilities

Adhere to all URT policies and procedures
Obey all traffic laws
Follow tow guidelines and exercise safety at all times
Respond to calls from Dispatch
Communicate with Dispatch regarding driver status, locations and assignments keeping them informed at all times
Utilizes technology such as MDT/CTO, two-way radio systems, Nextel pagers, and other communication equipment
Notify your supervisor of any issues you feel are urgent or of importance
Respond to all requests for service in a courteous, friendly, assistive, professional and timely manner
For all non-law enforcement calls ensure you have customer name, call back number, year, make, model, color, location of breakdown (in some cases name of county and State), direction of travel, destination, reason for tow, method of payment
Refer to “driver notes” for special instructions
Submit cash, credit cards, checks and A/R information to Dispatch throughout the day and upon final check out from shift
Answers questions from customers or individuals. If you are unable to assist the customer with the right answer request their name and number, call your lead or supervisor so they can assist them
Retrieve and transport vehicles and equipment, as assigned
Present a neat and professional appearance and be in full uniform at all times
Conduct “Daily Vehicle Inspection Report” on your assigned company vehicle
Document any vehicle mechanical deficiency and notify your supervisor and maintenance immediately
Correct minor discrepancies and replenish fuel, oil and coolant
Collect payment & purchase orders and ensure payment for tow is accurate
Clean debris from accident scene(s) and dispose of in accordance with company procedures
Attend all required meetings
Maintain clean interior and exterior of truck at all times