Tourism Manager

State of Louisiana•Vinton, LA

7d•Onsite

About The Position

This is a full-time position located at the Vinton Welcome Center in Vinton, LA. This position is the site manager for a State Tourism Welcome Center in a multiple parish regional/rural area. This is not an entry level position; management experience and hospitality industry experience are important. The ideal candidate should have experience with project management and should be comfortable working with plumbing, electrical and HVAC technicians and contractors. The Louisiana Office of Tourism's vision is to market and promote the brand of Feed Your Soul showcasing Louisiana as a travel destination, increasing revenue generated by the tourism industry and contributing to the economic impact of tourism in all 64 parishes. The Office of Tourism partners with tourism professionals and industry stakeholders in private and public sectors to extend and enhance their efforts to reach domestic and international consumers and travel trade.

Requirements

Three years of experience in tourism information, public relations, or teaching; OR Six years of full-time work experience in any field; OR A bachelor's degree.
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Must be able to lift 30 pounds.
Must be able to perform custodial duties as needed.

Nice To Haves

Management experience
Hospitality industry experience
Experience with project management
Comfortable working with plumbing, electrical and HVAC technicians and contractors

Responsibilities

Manages the day-to-day operations of a state welcome center, overseeing staff, facility operations, visitor services, and ensuring efficient statewide service delivery.
Supervises full-time and wage employees by handling scheduling, leave approvals, work assignments, performance planning, evaluations, training, and onboarding of new staff.
Oversees facility maintenance and operations by coordinating repairs, preventative maintenance, contractor/vendor services, grounds upkeep, and planning for major repairs and capital improvement projects.
Administers operational budgets and purchasing activities, including procurement of facility supplies, uniforms, brochures, and ensuring compliance with State Procurement policies and procedures.
Processes administrative and financial functions including payroll verification, time and attendance management, personnel documentation, travel authorizations, expense reports, property audits, and invoice submission.
Monitors and maintains operational reporting systems by overseeing visitor counts, brochure distribution, promotional inventory, staffing updates, facility reports, and other required daily, monthly, and annual reports.
Serves as the primary liaison for local tourism organizations, transportation staff, vendors, stakeholders, media inquiries, local tourism bureaus, and external partners to support tourism operations and community engagement.
Provides direct customer service by greeting visitors, assisting with travel itineraries, offering destination information and directions, preparing informational materials, and resolving guest concerns and service-related issues.
Develops staff through training and communication by conducting new employee training, leading regular staff meetings, coordinating professional development, and ensuring completion of required annual compliance training.
Leads workplace safety and compliance efforts by serving as the facility safety coordinator, conducting safety inspections and audits, maintaining incident records, coordinating safety meetings, ensuring compliance with risk management requirements, and acting as onsite contact for law enforcement and public safety agencies.