Tour Scheduler

Ruchman and Associates, Inc.•Washington, DC

87d•Onsite

About The Position

The Tour Scheduler will be responsible for scheduling all tours for the Bureau of Engraving and Printing (BEP), including congressional tours, school groups, language-specific tours, and other groups, utilizing a Government-provided BEP Tours tour scheduling software program. The Tour Scheduler will also answer phones in the tour office daily between 8:00 a.m. and 5:00 p.m., responding to requests and conducting tour scheduling via phone, email, fax, or mail. This role involves informing visitors about what to expect, such as arriving 10 minutes prior to scheduled tours for security clearance. The contractor must provide a trained alternate Tour Scheduler if the primary is unavailable and a trained backup during peak request times, particularly from March through August. Responsibilities include greeting and registering guests, distributing identification badges or safety devices, planning expeditions and commentary based on environmental conditions and client abilities, providing initial safety and administrative information, conducting tours with interesting commentary, sharing historical facts and anecdotes, engaging guests with charm, tailoring content to guest age and interests, facilitating discussions, and maintaining compliance with safety practices, environmental regulations, and establishment policies. Other related duties as assigned.

Requirements

At least two (2) years' customer service experience, including the handling of a large volume of inquiries listed on their resume, which can be verified.
At least one (1) year computer experience, including the knowledge of scheduling software.
Must receive Clear Background Investigation conducted by Treasury Department.

Responsibilities

Schedules all BEP tours, including congressional, school groups, language-specific, and other groups, using a Government-provided BEP Tours tour scheduling software program.
Answers phones in the tour office between 8:00 a.m. and 5:00 p.m. daily, responding to requests and conducting tour scheduling via phone, email, fax, or mail.
Informs all visitors prior to their arrival at the BEP what to expect, such as arriving at least 10 minutes prior to scheduled tours to clear through security.
Greets and registers guests.
Distributes any required identification badges or safety devices.
Plans expeditions, instruction, and appropriate commentary based on environmental conditions and clients skills and ability levels.
Provides guests and visitors with initial safety and administrative information and direction.
Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.
Retells and relays important or interesting historical facts, dates, and anecdotes.
Engages wit and charm to enhance the guest experience.
Tailors tour content to the age and interest of guests and visitors.
Facilitates rich discussions that maintain visitors’ interest.
Maintains compliance with all applicable safety practices, environmental regulations, and establishment policies.
Performs other related duties as assigned.