Tours - Tour Sales Agent
About The Position
Magnificent Tours prides itself in delivering premium quality tour experiences unlike any other, inspired by the natural setting of one of the world's greatest natural wonders. Our team of professionals with years of experience in the hospitality industry and vast local knowledge provide our clients with outstanding Niagara tour experiences, as well as unmatched hospitality services that help our clients experience Niagara in a unique and unforgettable way. Magnificent Tours is currently seeking Tour Sales Agents who are positive, highly energetic and guest service-focused to deliver the highest level of service and turn our Guest's experience to Niagara into a treasured memory for a lifetime.
Requirements
- Previous experience in customer service, preferably in a sales capacity.
- Impeccable attention to detail, encompassing personal grooming, guest needs identification, demeanor assessment, and level of service required.
- Exceptional skills in guest service and presentation.
- Flexibility in scheduling, capable of working varied shifts including mornings, afternoons, evenings, weekends, and holidays.
- Thorough knowledge of the Niagara Region.
Responsibilities
- Warmly welcome and engage with every guest upon arrival.
- Greet arriving guests and extend invitations for further information.
- Actively promote and sell our range of Tour Packages to guests.
- Exhibit a "just say yes" attitude when addressing customer needs.
- Provide comprehensive knowledge of Magnificent Tours and Hotel services and amenities.
- Maintain professional phone etiquette at all times.
- Track tickets and vouchers used for tours accurately.
- Ensure all tours sold across properties are logged correctly in the computer system.
Benefits
- Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
- Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
- Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.
- Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
- Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
- Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
