Tour Receptionist - Hollywood Beach

Capital Vacations•Hollywood, FL

5d•Onsite

About The Position

Capital Vacations is seeking an energetic, organized, and customer-focused Tour Receptionist to join their team in Hollywood Beach, Florida. This role is the first point of contact for guests arriving for vacation ownership presentations and is crucial for creating a welcoming first impression and ensuring the smooth operation of daily tours. The Tour Receptionist will coordinate guest arrivals, support the Sales Team, and provide exceptional customer service.

Requirements

High School Diploma or GED required.
Previous experience in hospitality, front desk, reception, customer service, or administrative support preferred.
Bilingual (English/Spanish) preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficient with Microsoft Office and general computer applications.
Professional appearance with a positive, guest-focused attitude.
Ability to work in a fast-paced environment.

Nice To Haves

Friendly and outgoing
Organized and detail-oriented
Professional and dependable
Customer-service driven
Comfortable multitasking
A strong communicator
A collaborative team player

Responsibilities

Welcome and check in guests for their scheduled tours.
Verify guest information and prepare tour paperwork.
Coordinate daily tour flow with Sales Managers and Marketing teams.
Answer incoming phone calls and assist guests with questions.
Prepare opening and closing reports and maintain accurate records.
Monitor and update tour counts throughout the day.
Communicate tour changes, VIP arrivals, and special requests to Sales Leadership.
Assist guests with directions, local recommendations, and general resort information.
Coordinate owner gifts and promotional items as directed by management.
Maintain a clean, organized, and professional reception area.
Provide administrative support to the Sales and Marketing departments.
Perform additional duties as assigned.