Tour Operator - Part Time - San Diego Zoo Safari Park
About The Position
The Tour Operator performs all job assignments with a positive attitude that supports San Diego Zoo Wildlife Alliance's mission and vision of saving species worldwide by uniting our expertise in wildlife care and conservation science with our dedication to inspiring passion for nature and leading the fight against extinction. The Tour Operator works under general supervision performs various functions of routine difficulty in the operation of the Skyfari aerial tram ride at the (San Diego Zoo) Flightline Safari (San Diego Zoo's Safari Park). This position reports to Transportation or Tours Supervisor. This class differs from the Tour Operator Guide class at the Zoo/Wildlife Park in that the Tour Operator, primary functions are assisting customers entering and departing from the Skyfari aerial tram ride(SDZ) Flightline Safari (Safari Park); also monitoring safe operation of equipment and machinery.
Requirements
- Outgoing individuals with prior experience with attractions, hospitality, storytelling, and public speaking
- Operate the Carousel and provide operational and guest support to Africa Tram and Shuttles while upholding high guest service and safety standards
- Highly motivated, enthusiastic, and personable
- Capability to operate and share communication with guests simultaneously in fast-moving environments is essential
- Flexible in working in multiple areas of the division, including Africa Tram and Shuttles
- Must be 18 years of age
- Some experience in public/customer contact work is desirable
- Effective customer service skills
- Perform the duties outlined
- Learn safety rules and procedures for operation of Skyfari aerial tram ride (SDZ) Flightline riders (Safari Park)
- Learn to operate the Skyfari aerial tram ride (SDZ) Flightline riders (Safari Park) properly and safely
- Keep simple records
- Make arithmetic calculations
- Deal tactfully and courteously with the public and employees
- Communicate effectively
- Handle repetition and unruly passengers
Responsibilities
- Assists customers in entering and disembarking from gondolas (SDZ) / Flightline Safari (Safari Park)
- Places gondolas (San Diego Zoo) / trolleys (San Diego Zoo Safari Park) on and off the cable
- Slows and stops incoming gondola (SDZ) Flightline riders (Safari Park)
- Starts ride motor and auxiliary motor
- Takes customer tickets
- Counts customers
- Closely observes gondolas, cables, machinery and customers
- Checks and observes potential safety hazards
- Answers customers’ questions
- Provides information regarding the San Diego Zoo Wildlife Alliance, wildlife exhibits and plant life
Benefits
- Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
- Family Passes
- Complimentary Tickets
- Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
- Local and In-House Discounts
- Employee Assistance Program
- Wellness Program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
