Tour Operator Guide - Part Time - San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance•Escondido, CA

1d•$30•Onsite

About The Position

The Tour Operator Guide performs all job assignments with a positive attitude that supports San Diego Zoo Wildlife Alliance's mission and vision of saving species worldwide by uniting our expertise in wildlife care and conservation science with our dedication to inspiring passion for nature. The Tour Operator Guide works under general supervision to engage and captivate guests through storytelling while operating vehicles and in department areas. They are responsible for facilitating tours, queuing, loading, and dispatching safely and efficiently, providing an exceptional experience for our guests at the San Diego Zoo and Safari Park. This position reports to the Attractions & Transportation or Tours Supervisor. This class differs from the Educator Guide class at the Zoo and Safari Park in that the Educator Guide handles wildlife.

Requirements

Prior experience driving large vehicles
Prior experience in hospitality
Prior experience in entertainment
Prior experience in storytelling
Prior experience in public speaking
Highly motivated, enthusiastic, and personable applicants focused on safety and guest service
Capability to operate and share communication with guests at the same time is essential
Candidates must be flexible in working in all areas of the division
Must be 18 years of age
Training and/or experience which would demonstrate the essential functions, knowledge and skills outlined
Prior training or education in the life sciences
Valid California Driver License
Must be able to pass a DMV class B physical for Zoo bus positions
Knowledge of Zoology, with special attention to the care and unique qualities of the wildlife in residence
Knowledge of the Layout of the Zoo or Safari Park
Knowledge of Organization policies, rules and practices
Knowledge of Public speaking
Knowledge of Principles of public relations
Ability to Communicate clear and concise via an amplified public address system
Ability to Operate tour vehicle safely and efficiently
Ability to Handle repetition and unruly passengers
Ability to Update knowledge of animal exhibit and condition changes
Ability to Distinguish wildlife in camouflaged habitats
Ability to Follow directions effectively
Ability to Handle physical, medical, and mechanical emergencies
Ability to Monitor sounds
Ability to Perform the duties outlined above

Nice To Haves

Valid California Class B Driver License

Responsibilities

Serves as the voice for the San Diego Zoo Wildlife Alliance, offering captivating an educational tours and connections that introduce our guests to plant, wildlife, conservation science, and our leadership role in the conservation community.
Operates vehicles in a manner that promotes our reputation for safety and professionalism including responding to medical and mechanical emergencies as needed. Closely observes pathway conditions and riders, actively looks for and reporting potential safety hazards, and follows department guidelines on timeliness to ensure the efficiency of the department.
Facilitates boarding processes and engage with guests to answer questions and ensure adherence to safety guidelines. Records and input guest counts and operational data.
Provides consistently welcoming guest service throughout all job assignments.