Pink Jeep Tours - Tour Operations Coordinator - Las Vegas

All Career•Las Vegas, NV

2d•Onsite

About The Position

Pink Jeep Tours is hiring a full-time Tour Operations Coordinator for their Las Vegas location. This role involves wearing multiple hats and keeping busy by assisting others. The Tour Coordinator will work closely with Operations Supervisors and Tour Guides to ensure smooth tour operations and provide the best possible tour experience for customers. The company emphasizes a culture of 'Love in Action' based on specific principles. This position requires a willingness to apply for the role at the provided URL.

Requirements

At least one (1) year of dispatch experience required.
Two (2) or more years of customer service and administrative experience.
Excellent customer service and communication skills.
Effective time management, prioritization, and multi-tasking capabilities.
Attention to detail, self-motivation, and demonstrates initiative.
Good judgment and problem-solving skills.
Works well in a team environment.
Must be able to maintain sensitive information in a confidential manner.
Computer experience required (MS Windows, Outlook, Word & Excel).
H.S. Diploma or equivalent required.

Nice To Haves

Associate degree (A.A) preferred.

Responsibilities

Using proprietary booking software (Gantt) to schedule tours and coordinate customer requirements with Guides.
Assigning tours to Guides based on priority guidelines, passenger numbers, and pick-up locations, rotating tours, and scheduling Guide breaks.
Coordinating tour departures by distributing passenger manifests to Guides and addressing last-minute issues, ensuring special requirements are noted.
Coordinating and assisting with the dispatching of tour pick-ups, acting as a communication hub between guides, customers, the Sedona Contact Center, and hotel staff.
Monitoring and maintaining communication with vehicles.
Serving as an escalation point for customer issues.
Performing opening and closing procedures accurately and thoroughly.
Demonstrating a high degree of initiative, resourcefulness, and job knowledge to ensure customer satisfaction.
Other duties as assigned.