Tour Manager - The Merch Collective

Sony Music Global•Nashville, TN

9d•Hybrid

About The Position

The Tour Manager at The Merch Collective plays a role leading all aspects of client touring operations. This individual will oversee tour forecasting, inventory planning, logistics, road staff management, and client service - ensuring a high-touch, full-service experience across US and Canadian tours. The ideal candidate brings a strategic mindset, a calm demeanor under pressure, and deep experience in the touring merchandise space.

Requirements

5+ years of experience in tour merchandise operations
Proficiency in AtVenu and Excel
Excellent interpersonal skills with clear, professional written and verbal communication
Experience managing tour reps, vendors, and US / Canadian logistics
High attention to detail, strong time management, and organizational habits
Ability to thrive in high-pressure environments with composure and focus
Strategic and creative problem-solving mindset with a drive for continuous improvement
Willingness to travel when necessary and work flexible hours, including nights and weekends
Passion for live music, artist collaboration, and fan experience
Experience working in a fast-paced, high-volume merchandise company
Background interfacing with artist teams, venue contacts, and senior stakeholders
Familiarity with tax compliance, local vendor sourcing, and Canadian customs processes
Ability to work in ambiguity while being adaptable to ever changing shifts, changes and seasonal ebbs and flows of the business

Responsibilities

Develop and execute tour merchandise forecasts based on historical sales, demographics, and venue-specific data.
Partner with internal teams to coordinate timelines for product development, production, and delivery.
Collaborate with artist’s management to align projections with tour schedules and creative direction.
Monitor and adjust product line performance to maximize sales and minimize overages.
Oversee all aspects of road inventory including planning, warehouse coordination, and on-tour stock levels.
Ensure all inventory is accurately tracked in systems such as AtVenu and Excel.
Train, supervise, and support road staff and tour representatives to ensure consistency in execution and reporting.
Travel to select live events to oversee execution, train staff, and uphold presentation standards.
Lead all logistics related to US and Canadian touring including freight, customs, and venue coordination.
Execute timely tour pulls and shipments, including essential vending equipment (POS systems, signage, displays, etc).
Maintain vendor and freight partner relationships to ensure cost-effective, timely, and reliable service.
Collect nightly settlements from venues and road teams, ensuring timely, accurate reporting to internal stakeholders.
Maintain up-to-date financial tracking across all shows and routings.
Audit expenses, monitor float and cash flow, and report discrepancies or issues to finance and leadership.
Provide regular summaries of tour performance, risks, and opportunities.
Serve as the primary point of contact for client needs during tour cycles.
Liaise between Artist Relations, Account Management, eCom, Production, and Finance to ensure alignment and execution.
Proactively communicate feedback from the road to inform future product development and process improvements.
Maintain ongoing communication with clients, Account Managers, and leadership, ensuring expectations are exceeded at every step.