Administrative Assistant & Office Manager - The Merch Collective

Sony Music Global•Nashville, TN

11h•Onsite

About The Position

As the Administrative Assistant & Office Manager at The Merch Collective, you'll play a key role in supporting the President while helping create a seamless, organized, and welcoming experience for our team, artists, and industry partners. You'll balance executive support, office operations, and special projects in a fast-paced, collaborative environment where no two days are the same. Success in this role comes from being highly organized, proactive, and adaptable, with exceptional communication skills, strong attention to detail, and a hospitality-first mindset. You'll anticipate needs, solve problems before they arise, and help foster a positive, efficient workplace that enables our team to do their best work.

Requirements

An organized administrative professional with 2+ years of experience supporting executives, teams, or office operations in a fast-paced environment.
Proactive and resourceful, with strong organizational skills and the ability to manage multiple priorities while maintaining exceptional attention to detail.
A strong communicator who builds positive relationships, exercises good judgment, and handles confidential information with professionalism and discretion.
A collaborative team player who enjoys supporting others, thrives in a dynamic environment, and is always willing to jump in where needed.
Detail-oriented and tech-savvy, with proficiency in Microsoft Office (particularly Outlook, Excel, and PowerPoint) and the ability to quickly learn tools such as Asana, Box, Concur, and other business applications.
Service-minded with a growth mindset, eager to take ownership, continuously improve processes, and contribute to creating a positive, organized, and engaging workplace culture.

Responsibilities

Provide Executive & Administrative Support: Serve as the primary administrative partner to the Executive Leadership Team by managing calendars, coordinating meetings across multiple time zones, preparing agendas and materials, taking meeting notes to distribute to attendees, handling confidential information with discretion, and anticipating executive needs to ensure seamless day-to-day operations.
Coordinate business travel, expense reporting, invoice processing, and corporate card reconciliations while supporting presentations, reports, data analysis, and other strategic administrative initiatives
Manage Executive Operations & Business Administration: Provide administrative support for operational projects to senior leadership, including process documentation, organizational planning and documentation, and cross-functional initiatives.
Manage Office Operations & Workplace Experience: Oversee daily office operations to ensure an organized, efficient, and welcoming workplace. Manage office supplies, mail, facilities, showroom organization, vendor coordination, and new hire onboarding, including workspace setup, systems access, equipment, and orientation.
Plan & Execute Company Events: Lead the planning and execution of company events, employee engagement activities, industry events, conferences, and special events. Manage budgets, vendor selection, logistics, contracts, and event execution to deliver high-quality experiences while maintaining cost efficiency.
Support Cross-Functional Teams & Continuous Improvement: Provide administrative and operational support across departments during peak business periods, collaborating with leadership to improve processes, enhance workflows, and contribute to an efficient, collaborative workplace.