Tour Guide - Full-Time (30-40 hours a week)

Molson Coors•Milwaukee, WI

28d•Onsite

About The Position

In the role of Miller Brewery Tour Guide working in Milwaukee, WI you will be part of the Guest Relations Team. You will provide great customer service to our guests ensuring a positive, informative, and quality guest experience. We are open Thursday-Monday, and you will be scheduled for 30-39 hours a week during those days. You will conduct public and private walking tours of the Miller Brewery and historic buildings on the Milwaukee Campus. You will engage with guests while delivering engaging and entertaining information about brewery operations and history. Successful candidates will consistently maintain and provide a safe customer experience adhering to all MCBC safety protocols. This position reports to the Tour Operations Supervisor.

Requirements

Strong customer service skills.
Ability to work well in a diverse, team-oriented environment with strong communication skills.
Strong organizational and time-management skills.
Love a challenge and complete complex projects quickly and adeptly with an understanding of business priorities.
Ability to build relationships and collaborate to get to the desired outcome.
Accountability for results – acting with integrity and honoring commitments.
Thirst for learning – always looking for ways to learn and help one another grow.

Responsibilities

Conduct public and private walking tours of the Miller Brewery and historic buildings on the Milwaukee Campus.
Engage with guests while delivering engaging and entertaining information about brewery operations and history.
Consistently maintain and provide a safe customer experience adhering to all MCBC safety protocols.
Utilize strong customer service skills to provide an inviting atmosphere for our guests.
Handle moderate lifting (up to 50 lbs.), standing/sitting for extended periods of time and/or significant walking & climbing of stairs daily.