Tour Guide, Ebike

Kualoa Ranch•Kaneohe, HI

1d•Onsite

About The Position

The E-Bike Tour Guide leads guests on guided e-bike tours through Kualoa Ranch, providing a safe, engaging, and informative experience. The role involves following designated routes, assessing guests’ riding abilities, enforcing safety protocols, and monitoring riders across varied terrain. Guides also assist with guest check-in and equipment, maintain and prepare e-bikes, and perform trail upkeep. The position requires working outdoors in changing weather and being comfortable around ranch livestock.

Requirements

Valid driver’s license.
Strong communication and public speaking skills.
Ability to assess and adapt to varying guest skill levels.
Customer service experience in a hospitality or tourism-related field.
Ability to ride and operate an e-bike for extended periods over varying terrain and in varying weather conditions.
Ability to lift 60–75 pounds and assist guests with e-bike adjustments.
Ability to stand, walk, and ride for prolonged periods.
Comfort working outdoors in hot, humid, or rainy conditions and using gas-powered trail-maintenance equipment.
Ability to steer and corner without going off-trail, shift gears while maintaining control, brake safely without skidding or sudden stops, and maintain balance while navigating obstacles.

Nice To Haves

Previous experience in outdoor recreation, tour guiding, or adventure sports.
Knowledge of Hawaiian history, culture, and natural environment.
CPR and First Aid certification.

Responsibilities

Guide guests along designated e-bike tour routes and provide an engaging, informative experience.
Conduct pre-trip safety briefings covering e-bike operation, terrain awareness, and guest safety expectations.
Assess guests during test-course evaluations and determine whether they meet safety standards.
Enforce safety regulations, including helmet use, speed control, and safe riding practices.
Work professionally around livestock and ensure guest interactions with animals are safe and respectful.
Monitor guests throughout tours, conduct stop checks, and maintain appropriate rider spacing.
Assist with guest check-in, helmet fitting, waiver completion, and e-bike assignments.
Perform pre- and post-tour e-bike safety checks and report malfunctions in Fleetio.
Set up the test-ride area, size guests for bikes, and explain basic bike operation.
Follow tours from the test-ride area to Middle Road to ensure guests are comfortable with their e-bikes.
Organize and maintain e-bike storage areas; charge, lubricate, and stage bikes for tours.
Maintain trails by clearing debris, trimming vegetation, and addressing safety hazards.
Use gas-powered equipment, including weed whackers, chainsaws, and blowers, for trail upkeep.
Clean and maintain bikes, including washing them, adjusting gears, and preparing them for the next tour.
Respond to on-tour emergencies and provide first aid when necessary.