Tour Guide Lead

Molson Coors • Milwaukee, WI

1d • $33,500 - $44,000 • Onsite

About The Position

In the role of full time Lead Tour Guide working in Milwaukee, WI, you will be part of the Guest Relations Team. You will work as a brand ambassador, representing a rich history of our family of brands through guided tours. You will assist with the team’s weekly schedule, policy/procedure manuals, and lead all evacuation trainings for new hires as well as quarterly all team evacuation trainings. You will act as MIC (Manager in Charge), opening and closing the tour route daily and ensuring all issues are handled swiftly and professionally.

Requirements

• You are an authentic leader. You value and respect differences and believe diversity with inclusion is the key to collaboration and a winning team culture
• You have a high school diploma or GED
• You have 1-3 years customer service experience
• You are available to work nights, weekends, and holidays as needed
• You can handle moderate lifting up to 50 lbs., standing or sitting for extended periods, and significant walking and stair climbing throughout the day
• You can perform physical aspects of the role, including walking, standing for extended periods of time, and navigating stairs and ladders.
• You enjoy a challenge and manage complex situations with an understanding of business priorities
• You build relationships and collaborate to get to the desired outcome
• You take accountability for results – acting with integrity and honoring commitments
• You have a thirst for learning – you are always looking for ways to learn and help one another grow

Responsibilities

• Lead a team of 10-20 talented colleagues, supporting their growth and development through career discussions and consistent one on one conversations
• Serve as the primary on site point of contact, addressing guest and staff concerns, safety issues, maintenance and housekeeping needs, and weather or evacuation situations
• Collaborate on operational responsibilities to enhance both tour and event spaces and are on a path of continued growth and development.
• Share informative and entertaining insights into brewery operations and history while connecting with guests throughout the one-hour scripted tour
• Maintain and provide a safe customer experience in accordance with all MCBC safety protocols.
• Support and help resolve issues related to smart lockers, scheduling and reservation systems, and guest flow
• Work effectively in a collaborative environment with strong communication skills
• Demonstrate strong organizational and time management skills
• Ensure a smooth onboarding experience and train team on processes and procedures

Benefits

• Commitment to People and Planet through ambitious goals aligned to key priorities
• Active involvement in communities through charitable efforts and hands on volunteer initiatives
• Engagement with a variety of Employee Resource Groups offering networking, leadership experience, and volunteer opportunities
• Career growth and development through First Choice Learning programs
• Participation in a Total Rewards program including competitive base pay, incentive plans, health, dental, vision, 401k with strong employer match, generous paid time off, and an engaging Wellness Program for eligible employees
• Access to the MCBC Employee Assistance Program with valuable resources
• On site pub, access to brand apparel and swag, top events, and of course free beer and beverages
• Opportunity to work in a fast paced, innovative environment alongside passionate colleagues with diverse backgrounds and experiences

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED