Tour Guide

Kohler Co.•Kohler, WI

1d•Onsite

About The Position

Contribute to advancing the Kohler Brand experience by assisting Kohler Design Center customers with informational and educational Arts/Industry Factory Tour, KDC tours and Kohler Co. history tours. The purpose of which will help realize their kitchen and bath aspirations and influencing Kohler sales across all businesses.

Requirements

High School Diploma preferred
Strong customer service orientation, prior experience preferred
Confident conversationalist
Pleasant phone presence
Prior Kohler product knowledge preferred
Physical requirements include: sitting, standing, walking, bending, repetitive motion, reaching, and working both indoor and outdoors at some locations
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Responsibilities

Strong speaking skills; must communicate with others to convey information effectively and graciously to our internal and external customers. Possess the ability to adopt special requests.
Must have astute Public Relation skills and be able to address compliments and complaints effectively.
Be reliable, responsible, dependable and to full obligations to our internal and external customers.
Must be a team player who enjoys a challenge, works under their own initiative and at times under stress.
Maintain comfort giving large group tours of the Kohler Design Center including the lower level museum, and the Kohler Factories
Prioritizing the safety of the guests when touring in the different factories.
Describes features of interest and lectures concerning production processes, history of organization, and factory layout.
Help maintain and sanitize tour supplies.