Tour Guide- Radio City

MSG Entertainment Holdings•New York City, NY

2d•Onsite

About The Position

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a world-renowned venue, Radio City Music Hall. The Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. A Tour Guide will create a positive impression of our building, our events, our operation and the overall “Madison Square Garden Experience.” They will conduct a 60-minute behind-the-scenes walking tour of Radio City with the goal of giving guests a world-class experience. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.

Requirements

Strong public speaking and communication skills required with a focus on customer service.
Must possess excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentation.
Ability to adapt to requests and changes to the tour script, route and assignment on short notice.
Good organizational skills to check in groups and collect tickets as necessary.
General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often.
Must be able to traverse steps, walk and stand long periods of time.

Nice To Haves

Experience in a tour-related or entertainment industry desired.
Recommended background would include, but not limited to, previous employment as a Tour Guide or experience in the theater, performing arts, or communications.
Proficiency in a second language is not required, but nice to have.

Responsibilities

Conduct daily public tours of Radio City Music Hall in an orderly and safe fashion.
Memorize a 20-25 page script and present in a clear, concise, informative and entertaining manner.
Memorize multiple tour routes and become familiar with all front of house and back of house areas of the venue.
Assist fellow Tour Guides with large groups from time to time.
Secure, return, and observe proper use of equipment such as radios, keys, uniform, locker room, props and technology during tours.
Ability to interact and work cordially alongside other departments.
Must keep abreast of all company and team news, as well as coming events.
Participate in special projects and performs other duties as assigned.
Must conduct a minimum of 3-4 tours per day.
Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.