Tour Guide- Radio City

MSG Entertainment Holdings, LLC • New York, NY

2d • Onsite

About The Position

A Tour Guide will create the positive impression of our buildings, our events, our operation and the overall “Madison Square Garden Experience.” They will conduct a 60-minute behind-the-scenes walking tour of Radio City with the goal of giving guests a world-class experience. This position is also responsible for general order and safety of the visitors along the predetermined route as well as greeting and checking in guests at the beginning of each tour.

Requirements

• Strong public speaking and communication skills required with a focus on customer service.
• Must possess excellent memorization and time management skills with the ability to articulate and inject energy and enthusiasm into presentation.
• Ability to adapt to requests and changes to the tour script, route and assignment on short notice.
• Good organizational skills to check in groups and collect tickets as necessary.
• General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
• Must be able to traverse steps, walk and stand long periods of time.
• Must be available 4 days a week including Sundays and holidays as needed.

Nice To Haves

• Experience in a tour-related or entertainment industry desired.
• Previous employment as a Tour Guide or experience in the theater, performing arts, or communications.
• Proficiency in a second language is not required, but nice to have.

Responsibilities

• Conduct daily public tours of Radio City Music Hall in an orderly and safe fashion.
• Memorize a 20-25 page script and present in a clear, concise, informative and entertaining manner.
• Memorize multiple tour routes and become familiar with all front of house and back of house areas of the venues.
• Assist fellow Tour Guides with large groups from time to time.
• Secure, return, and observe proper use of equipment such as radios, keys, uniform, locker room, props and technology during tours.
• Ability to interact and work cordially alongside other departments.
• Must keep abreast of all company and team news, as well as coming events.
• Participate in special projects and performs other duties as assigned.
• Must conduct a minimum of 3-4 tours per day.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

Benefits

• Upskilling employees’ talents and strengths
• Robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers.
• Growth and longevity for our employees are top priorities.
• Equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
• Compliance with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed