Total Rewards Specialist

Williams-Sonoma•Olive Branch, MS

About The Position

The Total Rewards Specialist supports the day-to-day administration of WSI’s benefits, wellness and compensation programs across the U.S. and Canada. In this role, you will serve as a key resource for associates and business partners, helping resolve enrollment and eligibility issues, auditing benefits data and payroll deductions, supporting compliance and retirement plan administration, coordinating programs that promote awareness and engagement around associate well-being. The position also provides administrative support to the compensation team and may require occasional travel.

Requirements

Experience supporting employee benefits, total rewards, HR operations or a related function, with a strong understanding of benefits administration and associate service.
Working knowledge of health and welfare benefits, retirement plans and common benefits compliance processes, with the ability to follow established requirements and escalate complex issues appropriately.
Strong data validation and reconciliation skills, including experience working with HRIS, payroll, eligibility files, vendor feeds and Excel-based audits.
Excellent attention to detail and sound judgment when handling confidential associate information, payroll deductions, eligibility records and compliance documentation.
Clear, responsive communication and a service-oriented approach to working with associates, HR, Payroll, BSC partners, vendors and other cross-functional stakeholders.
Strong organization and follow-through, with the ability to manage shared inboxes, documentation, Open Enrollment activities, annual merit cycles, wellness events, invoicing support and multiple deadlines at once.

Responsibilities

Administer benefits across the U.S. and Canada. Serve as an administrator and subject matter expert for medical, dental, vision, life, disability, retirement, wellness, and voluntary benefits.
Monitor the Benefits shared email inbox and phone support line, responding to associate questions regarding health and welfare, retirement, leave, and other company benefit programs in a timely, accurate, and customer-focused manner.
Support annual open enrollment, including employee communications, system validation, vendor coordination, and post-enrollment audits.
Partner with benefits vendors, brokers, consultants, and third-party administrators to ensure strong service delivery and contractual compliance.
Conduct eligibility, enrollment, payroll deduction, compensation, and compliance audits to support data integrity, operational accuracy, and timely processing.
Provide 401(k) and Canada RRSP support, including processing ACH requests, completing NDTs, processing corrective contributions, supporting enrollment and responding to general plan inquiries.
Analyze benefit utilization, enrollment trends, employee feedback, and HR metrics to recommend program improvements.
Support wellness, well-being, and employee recognition initiatives that strengthen engagement and retention.
Provide analytical and administrative support for compensation programs, including merit cycles, promotional increases, salary adjustments, benchmarking, and pay analysis.

Benefits

A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series