Total Rewards Specialist

Lutech Resources•Houston, TX

About The Position

With a moderate level of guidance and direction from colleagues and leadership, the Total Rewards Specialist is responsible for solving a range of Total Rewards problems. The Total Rewards Specialist understands key business drivers and applies this knowledge to solve problems in situations by analyzing technical experience, judgment, and precedents.

Requirements

Maintain a high level of confidentiality
Strong organizational and time management skills
Excellent judgment
Professionalism
Project management skills
Flexibility
Attention to detail
Communication skills
Ability to deal with ambiguity
Expect to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct
Excellent written, verbal, interpersonal, communication, organizational, and customer service skills
Ability to interface with all levels within the organization
Work in a team or project or matrixed, multi-cultural environment
Show good planning and organization skills
Ability to meet deadlines for small projects or tasks while delivering day-to-day requirements

Responsibilities

Adhere to process timing and steps according to processing log and guides to consistently deliver a positive employee experience
Demonstrate accountability by taking ownership of work from start to finish, including resolving issues or escalating appropriately
Explain health and benefits plan features or options to employees as required, including plan provisions and related policies
Prepare or coordinate employee communications related to health and benefits plans/programs
Respond to benefits inquiries as well as providing help for employees in resolving benefits issues
Participate in annual health fairs and screenings, benefit workshops, and presentations; offsite as needed
Provide support to employees in various human resources-related topics such as benefits and leave administration
Research, analyze, and evaluate benefit plan data issues, including internal HRIS, internal payroll, carrier, and 3rd party systems
Evaluate and revise internal processes to reduce costs and increase efficiency
Assist with COBRA, disability claims, accident and death claims, QMCSOs, and compliance testing.
Maintain vendor contact to investigate discrepancies and provide information in non-routine situations
Ensure compliance through audits of benefits plans, including enrollments, terminations, and changes
Perform monthly billing process for benefit plans to be reported to accounts payable and finance
Review bills for accuracy and compile reports
Maintain employee files and records
Assist Director with special projects