Total Rewards Generalist

Wycliffe Bible Translators • Orlando, FL

1d • Onsite

About The Position

At Wycliffe Bible Translators, your work is more than just a job. As a Total Rewards generalist, you’ll play a key role in helping Wycliffe fulfill its Bible translation mission by supporting the Total Rewards program for our global workforce, including supported staff, paid staff, volunteers and interns. In collaboration with the Director of Total Rewards and other team members, you’ll help ensure that staff clearly understand and can access the benefits and offerings available to them. Your contributions will help ensure systems, processes, communications and staff support reflect our organizational mission and team ethos while remaining responsive to internal and external partners in pursuit of greater missional effectiveness. You’ll partner with Global Workforce Services (GWS) leadership and other team members to:
- Facilitate functions within the Workforce Systems workgroup.
- Shepherd and steward GWS resources to further Wycliffe USA’s strategic priorities, principles and objectives.
- Actively participate in GWS team engagements to optimize team culture, cohesion, performance and outcomes.
Overview of Global Workforce Services
Global Workforce Services (GWS) supports Wycliffe by attracting, retaining, resourcing and supporting a diverse workforce dedicated to advancing Bible translation. Together, we support the full lifecycle of staff, volunteers, interns and contractors — ensuring they are well-equipped, strategically placed and deeply connected to our mission. Our team cultivates a workplace that reflects biblical values, supports human flourishing and drives operational excellence across personnel and HR functions. GWS focuses on workforce mobilization and placement, staff experiences and relations, benefits and resources that support staff engagements in the mission. Whether walking alongside staff and leaders, managing essential systems or launching innovative solutions, our shared goal is to foster a thriving, mission-aligned workforce that helps accelerate Bible translation around the world.

Requirements

• Demonstrates desire and ability to support corporate biblical and religious goals and participate in regular work-related spiritual activities without reservation as evidenced by your active participation and willingness to pray with and for others; be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in all verbal and written, internal and external professional communications.
• Works well within the team by demonstrating Christ-like maturity and humility that gives appropriate credit to others where it is due. Willing to take ownership of shortcomings and faults, admit and own mistakes, receive correction or exhortation and remain teachable with a willingness to learn and grow.
• Willing to adapt to changing policies and procedures and to recommend better ways of accomplishing the task when appropriate. Shows initiative to complete tasks and creatively problem-solve with a second-mile attitude.
• Adapts to changes in the work environment, including working with diverse individuals or groups; modifies approach or methods to fit the situation; remains flexible and composed when facing frequent change, delays or unexpected events.
• Works well with people, focusing on solving conflict using biblical principles, listening well to others, using emotional intelligence, and developing God-honoring relationships. Accepts feedback and responsibility for own actions and follows through on commitments. Promotes positive people skills and service focus among staff by establishing customer services standards, training staff, monitoring customer satisfaction, and maintaining healthy working relationships.
• Enthusiastic about providing high-quality customer service. Committed to high-quality work and prompt attention to the delivery of results.
• Understands the importance of confidentiality and works in a manner that maintains the highest level of trust with customers, staff and colleagues.
• Builds strong working relationships within the department, with other directors and across global teams. Operates effectively in both mono- and cross-cultural contexts, fostering cooperation through awareness and sensitivity to others’ needs. Demonstrates objectivity and openness to different perspectives.
• Demonstrates strong verbal and written communication skills, with the ability to convey ideas clearly and persuasively. Relates well to individuals at all levels and from diverse backgrounds, easily building and maintaining relationships.
• Ability to manage complex projects and staff responsibilities between multiple teams/departments. Executes projects with acute attention to detail and follow-through.
• Solid skills in leading and managing change, developing workable implementation plans, communicating change effectively, preparing and supporting those affected by change, monitoring transition, holding the team accountable and evaluating results.
• Solid knowledge base of global human resources recruitment and employment practices, policies and principles. Recognizes broader implications, such as balancing care with risk management principles.
• Proficient in Google Workspace (Mail, Calendar, Sheets, Docs, Drive, Slides, etc.), Microsoft Office Suite (Word and Excel), Workday HCM and video conferencing software such as Zoom. Ability to conduct internet research and learn new software as needed.
• Bachelor’s degree and at least three years of experience in human resources, business and finance; or an equivalent combination of education, training and experience.
• Demonstrate a personal commitment to Jesus Christ, as evidenced by your personal testimony.
• Identify with and participate in a church and proactively seek to grow your faith in Christ.
• Establish and maintain a team of prayer partners who will support you in your season of ministry at Wycliffe (minimum 3-5 partners).
• Actively participate in corporate prayer and devotional times.
• Maintain an exemplary standard of biblical ethics, behavior and conduct within Wycliffe and in your public and private life outside of Wycliffe.
• Agree to abide by Wycliffe’s ethics, behavior and conduct standards at all times.
• Demonstrate Christ-like maturity in all interactions as displayed by good judgment based on biblical values and principles.
• Actively incorporate your faith in Christ, as well as Wycliffe’s beliefs and core values, in all aspects of your daily work.
• Follow Christ faithfully, allowing Scripture to guide decisions, and continually grow in relationship with God and His people.
• Collaborate intentionally to accomplish work goals, demonstrating a commitment to cross-departmental, inter-organizational and cross-cultural teamwork.
• Demonstrate a dedication to personal and professional growth within a culture that values continuous learning, individually and collectively.
• Participate in God’s work, stewarding His resources responsibly with urgency and excellence.
• Seek to discern where and how God is at work. Align our efforts with His purposes.

Nice To Haves

• Familiarity with the Wycliffe/SIL context and ministry service preferred.
• SHRM, HCI or GBS certification preferred.

Responsibilities

• Faithfully and regularly pray for the ongoing work of Bible translation and for people from around the world to experience transformation.
• Act as an organizational representative presenting the global ministry of Wycliffe and encouraging interested individuals, organizations and churches to participate in the work of Bible translation.
• Live out the conviction that “work flows through relationship” by passionately “loving God and loving people” through word and deed.
• Collaborate on departmental initiatives to provide a best-in-class experience for current and future Wycliffe USA staff.
• Assist with cross-functional GWS team responsibilities and contribute to tactical team and departmental initiatives.
• Represent the GWS team in meetings, projects, workshops and partnership efforts, as assigned.
• Implement operating objectives, goals and innovative models to accelerate the Bible translation movement.
• Identify, recommend and help implement process improvements to enhance staff experience and service delivery.
• Partner with the Director of Total Rewards and colleagues to support implementation of Total Rewards strategies that align with Wycliffe’s mission, values and priorities for attracting, engaging and retaining employees.
• Provide administrative support, coordination and customer service for Total Rewards offerings, including medical, dental, vision, pharmacy, COBRA, leaves, time off, workers’ compensation, short-term disability, perks, milestones, recognition and related benefits programs.
• Support administration, monitoring and communication related to Wycliffe’s self-funded health plan, including coordination with vendors and internal partners to identify trends, resolve issues and support responsible stewardship of plan resources.
• Serve as a point of coordination for assigned Total Rewards vendors, helping track issues, follow up on service needs, maintain documentation and escalate trends or concerns to the Director of Total Rewards.
• Communicate clearly with staff about their Total Rewards package, providing education and addressing questions or concerns.
• Provide guidance and support to staff, partners and retirees on complex issues to ensure effective use of program offerings.
• Develop and maintain staff-facing Total Rewards resources, communications, FAQs, presentations and education materials that promote awareness, understanding and effective use of available offerings.
• Manage the development and administration of employee perks, milestones and recognition programs that acknowledge staff contributions and support organizational culture.
• Assist in developing and promoting initiatives that support work-life balance, including wellness programs and effective use of available Total Rewards offerings.
• Support key annual Total Rewards cycles, including open enrollment, benefit renewals, recognition initiatives and related staff communication efforts.
• Review benefits, leave and Total Rewards-related data, including Payscale data as assigned, to identify patterns, utilization trends, staff education needs and process improvement opportunities; prepare reports and summarize findings for Total Rewards leadership.
• Provide subject-matter guidance and escalation support to GWS Specialists on complex benefits, leave, time off, workers’ compensation, recognition and staff service questions.
• Manage processes to partner effectively with internal and external constituents while adhering to policies and procedures.
• Support compliance with laws and regulations affecting compensation, benefits and total rewards, including pay equity, FLSA, ERISA, PPACA, COBRA, HIPAA and IRS regulations.
• Stay informed of relevant changes that may impact the organization.
• Provide administrative support and customer service for health and welfare benefits offerings, including health insurance, health care spending accounts and life insurance.
• Facilitate administration and coordination of HR policies, procedures and practices.
• Ensure that record-keeping, data management, files and procedures consistently comply with internal standards and external regulations.
• Engage in cross-functional tactical teams, departmental initiatives and communities of practice.
• Uphold GWS team and organizational culture standards by delivering excellent customer service, ensuring seamless communication, prompt resolution of inquiries and dissemination of employment information, guidelines and laws.
• Perform other duties as assigned by the Director of Total Rewards or the Senior Director of Workforce Systems.
• Flexibility to adjust work schedule, including off-hours, to support collaboration across time zones.

Benefits

• Medical, dental, vision and life insurance options for employees and their eligible dependents.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• 403b retirement savings account with matching.
• Paid time off with up to a maximum of 10 vacation days in the first year of employment (based on hours worked).
• Paid sick time off up to 8 hours per month (based on hours worked).
• 10+ paid holidays.
• Short-term disability pay.
• Regular spiritual development, worship, prayer, community gatherings and connection opportunities for all staff in all locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level