Total Quality Manager – Enterprise Data Products

Marathon Petroleum Corporation•Findlay, OH

3d•Onsite

About The Position

Our digital organization at MPC is on a mission to deliver trusted, scalable, and high-quality data products that accelerate decision-making across our integrated value chains and enable enterprise transformation. As our data platform and product ecosystem continue to grow, the need for a formal Total Quality Management (TQM) capability has become critical to ensuring consistency, compliance, operational readiness, and long-term trust in our data products at scale. We are seeking an experienced leader to build and mature a modern TQM function focused on embedding quality, governance, and continuous improvement practices across the full lifecycle of enterprise data products. This leader will help establish scalable quality frameworks, testing and controls strategies, lifecycle review processes, and production quality monitoring practices that proactively reduce risk while enabling faster and more reliable delivery. Success in this role will strengthen confidence in enterprise data, improve delivery quality and operational resilience, and help ensure our business can scale data-driven decision-making with the speed, consistency, and trust required for long-term transformation. The successful candidate will be responsible for embedding quality, compliance, and governance practices across the full lifecycle of enterprise data products. This role drives consistency, reusability, and continuous improvement by defining and measuring quality standards, developing templates and controls, and partnering closely with teams across the data product lifecycle. The manager also coordinates data product reviews and oversees platform and product control testing to ensure quality and alignment across diverse delivery models. This role is accountable for business results primarily achieved through the work of others. Manages staff, sets direction, and deploys resources. Has responsibility for employee development, performance reviews, pay reviews, and staffing decisions. Accountable for business, functional or operational areas, processes, or programs.

Requirements

Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required.
10+ years of diversified IT experience required.
3+ years of experience leading professional staff required.
Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required.
10+ years of diversified IT experience
3+ years of direct or indirect leadership experience

Nice To Haves

Strategic Outlook - Examines issues, generates ideas, creates future scenarios, and develops plans with a long-term perspective. Ensures short-term goals support long-term strategy and that organizational/functional strategy aligns with and supports MPC’s overall business strategy.
Business Acumen - Applies knowledge of MPC’s business, industry, and the marketplace to advance the organization’s goals. Makes decisions and recommendations clearly linked to MPC’s strategy.
Results Driven - Drives operational and process excellence and innovative behavior by empowering others, collaborating, taking appropriate risks, making timely decisions, and holding people accountable for results.
Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
Energizing the Organization - Creates a purposeful, engaged, optimistic workforce.
Ongoing Learning & Self-Development - Regularly determines new areas for learning and acquires strategies and best practices for gaining/improving knowledge, behaviors, and skills.
Selecting and Developing People - Recognizes and selects high caliber talent, accurately assesses abilities and potential, coaches to develop capabilities and builds high- performing teams.
Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
Data-Driven Decision Making – Applies data to make informed decisions with a priority on using real-time data, analytics, and insights to optimize operations, improve safety, and enhance the company's competitive edge.
Digital Awareness – Actively explore, learn, and implement emerging digital tools, technologies, and trends. Involves seeking out new information, asking insightful questions, and testing innovative approaches to understand how digital solutions can create value, improve processes, or enhance experiences. Demonstrates openness to change, continuous learning, and adapting to the evolving digital landscape.
Influencing Others - The ability to garner support for initiatives by gaining the respect of others and inspiring trust and confidence.

Responsibilities

Manages daily operations of the team, providing guidance, mentorship, and driving a culture of innovation and continuous improvement.
Oversees recruitment, development, retention, and performance to build strong talent.
Plans and leads low- to medium-complexity IT projects, ensuring they are delivered on time, within budget, and adhere to quality standards.
Ensures the availability, reliability, and security of technology systems.
Collaborates with key stakeholders and internal groups to identify needs, deliver effective solutions, and support business objectives.
Lead the development, implementation, and continuous improvement of the TQM framework that embeds quality, compliance, and governance controls across the product lifecycle.
Define and manage formal quality reviews, control design and testing, and documentation reviews at all stages of the data product lifecycle, ensuring consistency across delivery teams.
Own the best practices, templates, testing strategies, reusable test plans, and validation artifacts required to ensure high-quality, compliant data products across our platforms.
Collaborate with Data Governance, Internal Audit, IT Compliance, Data Delivery, and Decision Intelligence to ensure TQM controls are actionable, enforceable, and tightly integrated with governance expectations.
Oversee the design, scheduling, and execution of controls, including periodic self-testing, SOX reviews, and compliance monitoring for data products and underlying platforms.
Lead cross-functional review forums to assess product quality, identify gaps, validate documentation, and verify adherence to best practices prior to production release or critical lifecycle transitions.
Own dashboards, scorecards, and KPIs that measure data product quality, control performance, compliance posture, and continuous improvement progress.
Implement, enforce, and continuously refine processes for capturing and retaining technical requirements, metadata details, security needs, and control evidence for every data product.
Manages staffing, skill growth, and performance, fostering a culture of innovation, learning, and cross-functional collaboration.