Total Loss Adjuster

Oklahoma Farm Bureau Insurance Company•Oklahoma City, OK

2d•Onsite

About The Position

This role is responsible for obtaining all necessary information to evaluate auto total loss claims and expedite settlement. The primary purpose is to ensure the accurate and efficient completion of all phases of an auto total loss claim, from inception to settlement. This includes confirming coverage, investigating losses, obtaining necessary documentation, analyzing data, evaluating claims, and settling claims within the limits of authority. The position also involves managing administrative tasks such as tag, tax, and title processing, approving rental vehicle usage, reporting vehicles, and handling salvage proceeds. The Total Loss Adjuster will confer with the District Claims Manager on complex claims and periodically review open files to adjust reserves. Travel to county offices and participation in storm teams for catastrophe losses may be required. As a licensed Claims Adjuster, the individual may be required to assist with all lines of insurance claims within the assigned territory.

Requirements

Bachelor's degree from a four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, and business correspondence.
Ability to effectively present information and respond to common inquiries or complaints from groups of managers and supervisors, company departments, insureds, third parties, witnesses, doctors, attorneys, agents, county offices, and other insurance companies.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of computers and computer systems.
Valid Oklahoma driver's license or obtainment of valid Oklahoma driver's license is required.
Satisfactory driving record is a condition of employment.
Obtainment of adjuster license is required.
Must have investigative skills.
Proven ability to work with people and solve problems.
Ability to manage stress due to high volumes of work, long hours, and dealing with discontented insureds and/or third parties.
Maintain regular attendance.
Work unscheduled hours.
Some travel.
Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Frequently required to climb or balance and stoop, kneel, crouch, or crawl.
Occasionally required to taste or smell.
Must regularly lift and /or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Participation in the AIC or INS courses through home study and sitting for the national exams.

Responsibilities

Confirm coverage for claims and set reserves amounts.
Responsible for the accurate and efficient completion of all phases of an auto total loss claim; process from inception to settlement.
Investigate personally and/or in conjunction with Specialist/Manager on major losses and complex claims.
Obtain (via telephone, correspondence, or personal visit) appraisals, repair estimates, total loss evaluations form, market comparable, photos, NADA, etc., as required.
Analyze all accumulated data, reports, photos, etc. and evaluate total loss claims; determine coverage and extent of loss; prepare corresponding claims summaries.
Settle auto total loss claims within limits of authority; issue checks/ACH for claim payment, if required, obtain liability releases upon settlement, and close claim files.
Responsible for completion of tag tax and title, approving and extending rental vehicle usage; reporting vehicles to the insurance pool, posting salvage proceeds, and completing salvage transmittals.
Confer with the District Claims Manager regarding complex claims or when potential exposure exceeds settlement authority.
Periodically review all open claims files assigned to adjuster, obtain any necessary information, and adjust reserve amounts as needed.
Travel to county offices as needed.
Travel as necessary with storm teams to assist with catastrophe losses as required.
Follow up on necessary information; and record diaries for schedules review of files; issue payment & correspondence as needed.
Assist with and/or handle all lines of insurance claims within the assigned territory.