Total Compensation Benefits Manager

City of Greensboro • Greensboro, NC

2d • Onsite

About The Position

Shape the Employee Experience Where People Thrive. Design innovative benefits strategies, elevate employee well-being, and help create a workplace where employees thrive. The City of Greensboro is seeking an experienced, strategic, and people-centered Total Compensation Benefits Manager to lead the City's comprehensive employee benefits programs. This leadership role is ideal for an innovative professional who is passionate about enhancing the employee experience through data-informed decision-making, strategic planning, and exceptional service delivery. The successful candidate will serve as a trusted advisor to leadership while developing benefits programs that support employee wellness, organizational sustainability, and long-term workforce success. At the City of Greensboro, you'll join an organization committed to being one of the most desirable mid-sized cities in the Triad area, investing in its people, fostering innovation, and building a resilient future for generations to come. Your work will directly impact the employees who serve our residents every day. The People & Culture Department serves as a strategic partner to employees, leaders, and departments across the City of Greensboro. We are committed to cultivating an inclusive, people-centered workplace where employees are empowered to thrive and contribute to shaping an exceptional community. Our work supports the City's mission of building an inclusive future with equitable opportunities, safe neighborhoods, and a high quality of life for all residents. We value collaboration, transparency, service excellence, and continuous improvement in everything we do. Lead strategic initiatives that directly impact employee well-being. Shape the future of Total Rewards for a workforce that serves the Greensboro community. Use data analytics to drive meaningful organizational outcomes. Lead innovative wellness initiatives that improve employee engagement. Work in a collaborative, mission-driven environment. Build relationships across departments and influence organizational strategy. Help create a workplace where employees feel valued, supported, and empowered.

Requirements

• Seven (7) or more years of progressively responsible experience in benefits administration, including the development, implementation, analysis, and administration of comprehensive employee benefit programs.
• Two (2) or more years of supervisory or people leadership experience, including directing work, coaching and mentoring staff, conducting performance evaluations, providing employee development opportunities, and managing performance expectations.
• Demonstrated experience leading cross-functional strategic initiatives that require collaboration, consensus-building, and engagement with a diverse group of internal and external stakeholders.
• Experience serving as a trusted internal consultant or advisor, providing subject matter expertise, strategic guidance, and recommendations to leadership, managers, and organizational partners.
• One (1) or more years of experience utilizing Human Resources modules within an Enterprise Resource Planning (ERP) system, including data management, reporting, analysis, and process optimization.
• Resumes and cover letters must be uploaded with the application

Nice To Haves

• Bachelor's Degree or higher with a specialization in Public Administration, Business Administration, Human Resources
• Proven experience working with ERP systems, specifically focusing on HR modules (Infor Software experience a plus)

Responsibilities

• Provide strategic leadership for all employee benefit programs and total rewards initiatives
• Evaluate, recommend, modify, and enhance benefit offerings to meet workforce needs
• Monitor benefit plan performance, utilization trends, and financial outcomes
• Develop annual premium forecasts for medical and dental insurance plans
• Analyze data to identify cost-saving opportunities and improve benefit plan effectiveness
• Oversee contracts and relationships with third-party benefits administrators and vendors
• Interpret, develop, and update benefit policies and procedures
• Develop and deliver presentations, training programs, and educational resources
• Lead and oversee the City's employee wellness program, including participation strategies, marketing efforts, and outcome measurement
• Support annual budgeting processes through benefit forecasting and financial analysis
• Build collaborative partnerships with departments across the organization
• Proven experience working with executive leadership, senior administrators, and elected officials on benefits-related matters
• Ensure programs remain compliant with applicable regulations and industry best practices

Benefits

• North Carolina Local Governmental Employees’ Retirement System (NCLGERS), which includes a 6% pre-tax employee contribution and a City-funded employer contribution, with vesting after five years.
• Supplemental retirement savings opportunities include participation in a 401(a) plan with a 3.25% City contribution based on base salary, as well as 457 / Roth 457 and 401(k) / Roth 401(k) plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager