Tools Administrator

Dynanet Corporation•Remote, MD

5d•Remote

About The Position

The Tools Administrator will support the Agency’s shared enterprise environment by managing and optimizing critical cross-cloud platforms that enable monitoring, collaboration, and secure service delivery. This includes systems such as Datadog, Splunk, Jira, Nexus, Tenable, and Confluence. You will ensure these platforms operate as reliable, scalable shared services by maintaining integrations, configuring secure RBAC and SSO, optimizing ingestion pipelines, and supporting dashboards and alerts used across the organization. Through consistent administration practices and ongoing improvements in observability and collaboration tooling, the Tools Administrator strengthens the operational foundation that supports modernization, transparency, and enterprise-wide service reliability.

Requirements

Proven experience administering one or more enterprise tools (Datadog, Splunk, Jira, Confluence, or similar)
Familiarity with AWS and/or Azure environments
Experience managing RBAC, SSO, or identity integrations
Strong organizational and customer service skills
Strong written and verbal communication skills.
Highly organized with the ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
Excellent judgment and creative problem-solving skills.
Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.

Nice To Haves

Experience in observability platforms (e.g., Datadog, Splunk, CloudWatch)
Experience supporting cross-cloud or hybrid environments
Knowledge of data ingestion, pipelines, or log management

Responsibilities

Administer and support shared enterprise tools such as Datadog, Splunk, Jira, and Confluence across cloud environments (AWS, Azure).
Maintain tool performance, integrations, user access, and dashboards.
Support continuous improvements in observability, collaboration, and secure operations.
Manage dashboards, alerts, and reporting across observability and collaboration tools
Configure, maintain, and audit RBAC and SSO integrations
Maintain and optimize tool-to-tool and cloud service integrations
Support ingestion pipelines, data flows, and index/storage optimization
Ensure tool reliability, stability, and alignment with governance requirements
Provide customer-focused support and clear communication with stakeholders