Tool Technician

Hahn Systems • Louisville, KY

2d • Hybrid

About The Position

The Tool Technician position will be responsible for acting as a liaison between the customer and company. Success in this role relies on providing excellent customer service through repairing and maintaining customer tools, timely order entry, and executing safe and accurate warehouse work.

Requirements

• knowledge of tool and repair processes
• Previous experience in customer service and/or warehouse roles
• Must be able to multi-task and stay organized in a fast-paced environment
• Ability to deal with internal and external customers in a professional manner in person, on the phone and in e-mail correspondence
• Basic math, creative problem solving and communication skills
• Computer skills including MS Office applications, internet, and Epicor Prophet 21
• Demonstrate good business sense

Nice To Haves

• Bilingual Spanish is a plus
• 1-2 Years of experience preferred
• High School Diploma/GED preferred

Responsibilities

• Ability to troubleshoot and repair industrial equipment
• Perform routine preventative maintenance for customers
• Diagnose mechanical problems- ability to read schematics
• Identify opportunities to improve customer operations and recommend solutions
• Order and data entry including quotes, shipping, tendering, and information updates in computer system
• Loading and unloading trucks
• Receiving orders
• Pulling orders and preparing items for shipment
• Putting up stock
• Phone and e-mail inquiries
• Investigate customer complaints and provide resolution
• Identify customer needs and provide product solutions
• Support the Sales team as required including walk-in customers
• Support the service department as required
• Assist with warehouse inventory
• All other duties as assigned

Benefits

• Competitive Hourly Rate
• Full Medical Benefits
• 401k with Match
• PTO Package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED